Admissions Counselor - Central
About The Position
The University of Miami Division of Enrollment Management has an exciting opportunity for a full time Admissions Counselor to work in Coral Gables, FL. Reporting to a member of the Undergraduate Admission senior leadership team (an associate director), the admission counselor is responsible for recruiting, evaluating, and enrolling talented students in alignment with the University’s enrollment goals and policies. The role requires significant travel during peak recruitment seasons as well as participation in on-campus and virtual events designed to engage students and their families. This position involves 4–6 weeks of domestic travel in the fall and 2–3 weeks in the spring, along with evening and weekend commitments during high-volume periods (September–May).
Requirements
- Bachelor’s degree required
- Minimum 2 years of relevant experience required
- Strong written and verbal communication skills, with a polished yet approachable style.
- Demonstrated ability to provide exceptional customer service and build meaningful relationships.
- Highly organized, adaptable, and capable of managing multiple priorities simultaneously.
- Collaborative, humble, and solution-oriented, with a positive, energetic approach.
- Proficiency with CRM platforms (Slate experience strongly preferred) and Microsoft Office Suite.
- Flexibility to work evenings, weekends, and travel during peak recruitment periods.
- Possess a valid driver’s license
Nice To Haves
- Slate experience strongly preferred
Responsibilities
- Explain educational programs, student outcomes, campus resources, and financial considerations to prospective students, families, and educators in a clear, approachable manner.
- Provide personalized guidance and counseling to support students in making informed decisions.
- Serve as an active member of the Application Team (responsible for supporting that process), collaborating with colleagues to achieve enrollment goals.
- Respond promptly and thoughtfully to inquiries from prospective and admitted students via phone, email, and other communication channels.
- Build relationships with prospective students by securing contact information at off-campus events and campus visits, and following up in a timely, professional manner.
- Rotate as “Admission Officer of the Day,” welcoming walk-in visitors, setting up the Visit Center, and giving engaging presentations to students, families, and guests.
- Support and participate in on-campus events, including open houses, yield programs, and admitted student events.
- Represent the University at off-campus events such as high school and community college visits, college fairs, and community-based programs to connect with prospective students and support the enrollment pipeline.
- Evaluate undergraduate applications in alignment with University policies, recruiting goals, and standards.
- Provide accurate and timely guidance to students, parents, and school counselors regarding admissions policies, procedures, and academic programs.
- Effectively utilize Slate (Technolutions), PowerFaids, and other platforms to manage student records, track activities, and support data-informed decision-making.
- Possess a valid driver’s license and willingness to travel independently as necessary to support recruitment and enrollment activities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
