Admissions Counselor

REINHARDT UNIVERSITY•Waleska, GA

13d•Onsite

About The Position

Reinhardt University is seeking an Admissions Counselor to join our staff at the main campus in Waleska, GA. The Admissions Counselor is a vital part of the admissions team, working in a fast-paced, high-energy environment to meet the demands of a dynamic, growing institution. This role requires flexibility and the ability to adapt quickly to change. The Admissions Counselor will represent the University to prospective students and their families through various outreach activities, including high school visits, college fairs, and on-campus counseling. Due to the nature of the role, evening and weekend hours may be necessary, with flexibility to establish a balanced work schedule.

Requirements

Bachelor’s degree.
1-2 years of work experience, preferably in a college enrollment services office or in a sales or customer service-related environment.
Computer literate, including database, word processing, spreadsheet, and Internet applications.
Demonstrated skills in communications, interpersonal relations, and problem-solving.
Excellent written and verbal communication skills.
Ability to promote a professional image when working with students, families, faculty, staff, administrators from other agencies, college alumni, and others.
Demonstrated ability to interact in a customer-friendly manner.
Demonstrated ability to prioritize work assignments and manage multiple projects simultaneously.
Flexibility to work alone and with a team.
Ability to approach recruitment and territory management with creative and innovative ideas.
Comfortable working in an environment where evening and weekend work is required.
Demonstrated proficiency with database management, Salesforce, Microsoft Outlook, word processing, and spreadsheets applications.
Excellent interpersonal skills.
Ability to perform extensive travel throughout the state of Georgia.

Responsibilities

Manage recruitment efforts in an assigned geographic territory, including market evaluation and maintaining positive relationships with high school guidance counselors, key school contacts, prospective students, families, and others involved in the college admissions process.
Represent the university at recruitment events on and off campus, such as college fairs, high schools, campus tours, and conferences.
Maintain contact with prospective students and parents throughout the admissions process to achieve enrollment goals.
Achieve a daily call volume requirement, which will increase as start terms approach.
Perform data entry and note-taking in the CRM system.
Communicate with students to keep them updated on their status and encourage progression through the admissions process.
Assist prospective students and families with the admission and enrollment process via tele-counseling, on-campus meetings, email, and text.
Review admission files and make admission decisions.
Perform general administrative office tasks, including answering phones, returning emails, and other customer service functions.
Assist with communication to faculty and other campus offices regarding student applicants.
Assist with the execution of admissions-related events.
Perform other recruitment-associated functions as needed, such as e-communications, social media management, coordination of special populations or scholarship applications, or ordering promotional materials.
Establish and maintain contacts, processes, and procedures with appropriate departments (e.g., Business Office, Registrar, Residential Life, Financial Aid).
Attend professional development conferences and events.