Admissions Counselor

Tower Behavioral Health•Muhlenberg Township, PA

34d•Onsite

About The Position

Tower Behavioral Health is seeking an Admissions Counselor for a temporary, 24-week assignment at their state-of-the-art Psych-Safe facility. This full-time position involves working 3x12 hour shifts with an every-other-weekend rotation, from 11:00 am to 11:00 pm. The facility, located in Reading, PA, offers a range of services including inpatient and outpatient programs, counseling, and treatment for substance use disorders, serving adults, adolescents, and seniors. The role is not benefit-eligible and does not cover travel stipends or reimbursements. Tower Behavioral Health aims to be the leading provider of behavioral healthcare services in southeastern PA and is building a team of talented professionals.

Requirements

Bachelor’s degree in a social services field required (if state allows).
CPR and de-escalation/restraint certification required (training available upon hire).

Nice To Haves

Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.
Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates.
First aid may be preferred based on state or facility.

Responsibilities

Respond to inquiries about the facility within policy timeframes.
Develop therapeutic relationships with patients and families.
Perform benefit eligibility checks to ensure patient benefits are active at the time of admission and communicate findings to the business office and patient/family.
Collaborate with medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
Coordinate admissions and transfers from referral sources and between levels of care within the facility.
Maintain knowledge of milieu management.
Communicate projected admissions to designated internal representatives promptly.
Ensure all clinical information from referral sources or patients is received prior to admission, when possible.
Schedule and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations to the patient or their family.
Prepare and maintain appropriate medical record documentation for payor authorization.
Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
Admit the patient to the registration and accounting system and complete all admission and consent forms.
Demonstrate a positive, empathetic, and professional attitude toward customers, acknowledging and resolving complaints when patient needs are not met.
Recognize that patient safety is a top priority.
Coordinate care for patients who are not being admitted, ensuring they receive appropriate follow-up care and referrals.
Demonstrate a sense of urgency related to patient safety and provide excellent customer service.
Conduct safety checks and ensure supervision is conducted at specified intervals or as per individualized guidelines.
Perform other functions and tasks as assigned.