Admissions Counselor

University of Western States • Portland, OR

8d • Hybrid

About The Position

The UWS Admissions Counselor supports prospective students through all stages of the recruitment and application processes to help students apply to programs and matriculate for the University to meet its enrollment goals. The Admissions Counselor is responsible for recruitment communications directed toward prospective students. This position is also responsible for assisting prospective students in the decision-making process relative to the academic, schedule, time, motivation, and cost benefits of attending UWS. The Admissions Counselor is involved with staff, faculty, administrators and students and plays an active role in the campus community. This position is hybrid and on-campus 2-3 days a week.

Requirements

• Customer service experience required
• Proficiency with Microsoft Office suite required
• The ability to work evenings and weekends is required

Nice To Haves

• Bachelor’s degree is encouraged but not required. Those without a bachelor’s degree but with substantial admissions experience may be considered.
• A minimum of 1 year of recruitment experience or similar background and previous admission experience preferred.
• Knowledge of database/CRM applications encouraged.
• Salesforce experience preferred.
• Some occasional travel may also be required.

Responsibilities

• Advise prospective students on admissions requirements and application processes for all programs offered at UWS.
• Clearly articulate the mission and value of the university to prospective students.
• Provide superior customer service to students through the entire admission process.
• Respond to all new inquiries quickly and maintain consistent communication with all students throughout the admission process.
• Complete a high level of outbound calls per day to reach prospective students in a timely manner.
• Conduct telephone-based, virtual, and in person consultations to qualify prospective students on their educational goals and interests, to explain available academic programs, to advise them on admission requirements, and to ensure that all admission paperwork is completed properly.
• Provide more in-depth counseling for undecided students.
• Complete advisor review of applications and pre-evaluation of transcripts.
• Participate in Recruitment events, occasional weekends and travel as needed.
• Train as Designated School Official (DSO) and provide backup DSO duties as needed/assigned.
• Effectively maintain Salesforce database through inquiry management, proper documentation, logging of calls and activities, and purposeful engagement strategy.
• Serve as a member of the Admissions team to recruit and enroll qualified and motivated students to UWS academic programs.
• Build and maintain relationships with health professionals and academic program advisors, counselors, and faculty at feeder institutions.
• Employ general knowledge of accreditation standards and licensing requirements.
• Consistently achieve behavioral and performance expectations as outlined in the annual performance review.
• Encourage a healthy and productive working relationship between Enrollment Services and other UWS departments.
• Practice a high standard of ethics and integrity.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package including employer sponsored health, dental and vision insurance plan options.
• 403(b) retirement plan with up to 10% match after one year.
• Tuition waiver eligibility for UWS academic programs after one year of employment.
• Free and reduced cost care in the campus health center for employees and their immediate family members.
• Paid vacation, sick, wellness time and holidays.
• Generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree