Admissions Counselor

Alliant•San Diego, CA

5d•Remote

About The Position

The Admissions Counselor, under the general direction of the Admissions Manager and Senior Director, Admissions, recruits for and administers admissions processes for all online Alliant degree programs. The role manages inquiries and contacts prospective students by telephone, email, and live chat, and conducts student interviews. This remote position works standard office hours, with occasional evening or weekend hours required. Travel is not required. The position is full-time, non-exempt, and scheduled for 37.5 hours per week. The annualized salary range is $54,000–$56,000 ($27.39–$28.71 per hour).

Requirements

Bachelor’s degree from an accredited college or university, or an equivalent combination of education and relevant experience.
Experience in a college or university admissions department and/or two or more years of customer service, sales, or marketing experience.
Proficiency with Microsoft Office applications and Salesforce or a similar customer relationship management system.
Experience with integrated business software systems in higher education, including relational databases.
Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds.
Excellent typing skills, with a minimum speed of 40 WPM and accuracy; a typing test may be required for counselors with live chat responsibilities.
Proven ability to work effectively as a team player.
Ability to remain highly motivated, focused, and results oriented.
Ability to exercise discretion and tact in interpersonal contacts and maintain confidentiality.
Ability to manage multiple tasks according to required deadlines.
Ability to maintain composure under high-stress conditions.
Ability to be optimistic, positive, and supportive in interactions with others.
High level of accuracy and attention to detail.
Applicants must currently be authorized to work in the United States on a full-time basis.
Successful completion of a background check, including criminal, prior employment, and education verification, is required.

Responsibilities

Build relationships with prospective and continuing students, administrators, faculty, staff, external school districts, and professional organizations.
Provide admissions counseling to prospective students.
Manage the admissions application process and coordinate interviews between appropriate parties.
Provide counseling and customer service to prospective students throughout the admissions process via telephone, email, live chat, and campus visits.
Respond to new inquiries promptly and follow the phone and email communication strategy for prospective students.
Communicate program offerings and details across a range of degree programs to prospective students.
Maintain communication with applicants throughout the admissions process and track communications using Salesforce and CampusNexus (CNS), when applicable.
Attend recruitment fairs and applicable conventions and conferences.
Coordinate and present program information at open houses, informational webinars, community colleges, graduation fairs, and local businesses.
Coordinate student interview scheduling with faculty and/or Program Directors.
Deliver weekly reports and admissions updates to Program Directors and the Director of Admissions as needed.
Perform other related tasks, duties, and responsibilities as required, assigned, or directed.