Weekends)

Rebound Behavioral Health•Lancaster, SC

7d•$26 - $30

About The Position

The Admissions Counselor is a clinical professional responsible for facilitating admissions, clinical intake assessments, and utilization review processes to support continuity of care at the most appropriate level and effective use of patient benefits and resources. The role responds to facility inquiries, develops therapeutic relationships with patients and families, coordinates referrals, admissions, and transfers, and collaborates with medical and psychiatric personnel on recommendations for pending referrals. The counselor gathers clinical information, completes pre-admission assessments and payer authorization processes, communicates disposition recommendations, and completes registration, accounting, admission, and consent documentation. The role also coordinates follow-up care and referrals for patients who are not admitted, addresses patient concerns with empathy and professionalism, and prioritizes patient safety, including conducting safety checks and ensuring supervision at required intervals. The position is scheduled full-time, Friday through Sunday, 7 a.m. to 7 p.m. The listed salary is $26–$30 per hour.

Requirements

Bachelor’s degree in a social services field required if allowed by the state.
Current licensure appropriate to the clinical specialty, as designated by the state in which the facility operates.
CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.

Nice To Haves

Master’s degree in a social services field, such as psychology, counseling, social work, sociology, or health administration, or an RN qualification.
One or more years of experience in mental or behavioral health working with individuals in a clinical or observational capacity.
First aid, depending on state or facility requirements.

Responsibilities

Respond to inquiries about the facility within facility policy timeframes.
Develop therapeutic relationships with patients and families.
Verify benefit eligibility and communicate eligibility information to the business office and the patient or significant other.
Collaborate with facility medical and psychiatric personnel to make appropriate recommendations regarding pending referrals.
Coordinate admissions and transfers from referral sources and between facility levels of care.
Maintain knowledge of milieu management.
Promptly communicate projected admissions to designated internal representatives.
Obtain clinical information from referral sources or patients, including medical comorbidity information, before admission when possible.
Schedule and complete pre-admission assessments when applicable, consult with the admitting physician, and communicate disposition recommendations to patients or families.
Prepare and maintain medical record documentation to support authorization for the requested level of care.
Complete initial treatment and admission pre-authorization before admission when possible and within payer timeframes.
Admit patients to the registration and accounting system and complete admission and consent forms with them.
Maintain a positive, empathetic, and professional attitude toward customers, acknowledge unmet needs, and work to resolve complaints.
Coordinate appropriate follow-up care and referrals for patients who are not admitted.
Demonstrate urgency around patient safety and provide excellent customer service.
Conduct safety checks and ensure supervision at 15-minute intervals, as specified in special precautions, or according to individualized supervision guidelines.
Perform other functions and tasks as assigned.