Admissions Counselor - PRN

North Port Behavioral Health•North Port, FL

2d•Onsite

About The Position

North Port Behavioral Health is seeking PRN Admissions Counselors to support its inpatient psychiatric hospital in North Port, Florida. The facility provides 24-hour nursing care to adolescents ages 13–17, adults ages 18 and older, and seniors ages 55 and older who are experiencing behavioral health or addiction disorders. Day and night shifts are available: 7:00 AM–7:00 PM and 7:00 PM–7:00 AM. The Admissions Counselor is a clinical professional responsible for facilitating admissions, clinical intake assessments, and utilization review processes. The role helps ensure continuity of care at the most appropriate level and supports patients’ benefit and resource utilization. Duties include responding to inquiries, assessing and coordinating referrals and admissions, verifying benefits, preparing documentation for authorization, completing admission paperwork, and coordinating appropriate follow-up for people who are not admitted. The position also requires attention to patient safety, including safety checks and supervision at prescribed intervals.

Requirements

Current licensure appropriate to the clinical specialty, as designated by the state where the facility operates.
CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.

Nice To Haves

Master's degree in a social services field such as psychology, counseling, social work, sociology, health administration, or nursing, or an RN credential.
One or more years of experience in mental or behavioral health working with individuals in a clinical or observational capacity.
First aid may be preferred depending on the state or facility.

Responsibilities

Respond to inquiries about the facility within facility policy timeframes.
Develop therapeutic relationships with patients and families.
Verify benefit eligibility and communicate eligibility information to the business office and the patient or significant other.
Collaborate with facility medical and psychiatric personnel on recommendations regarding pending referrals.
Coordinate admissions and transfers from referral sources and between levels of care within the facility.
Maintain knowledge of milieu management.
Promptly communicate projected admissions to designated internal representatives.
Obtain clinical information from referral sources or patients, including medical comorbidity information, before admission when possible.
Schedule and complete pre-admission assessments when applicable, consult with the admitting physician, and communicate disposition recommendations to the patient or family.
Prepare and maintain medical record documentation to support authorization for the requested level of care.
Complete initial pre-authorization for treatment and admission before admission when possible and within payor timeframes.
Admit patients to the registration and accounting system and complete admission and consent forms with them.
Maintain a positive, empathetic, and professional attitude; acknowledge and work to resolve complaints when patient needs are not met.
Coordinate appropriate follow-up care and referrals for patients who are not admitted.
Respond urgently to patient safety needs and provide excellent customer service.
Conduct safety checks and ensure supervision at 15-minute intervals, as specified by special precautions, or according to individualized supervision guidelines.
Perform other functions and tasks as assigned.

Benefits

Employee discount program through PerkSpot, with discounts at over 30,000 merchants.
100% paid psychiatric training.
Medical coverage.
Prescription drug plan.
Flexible spending accounts.
Health savings accounts.
Vision coverage.
Dental coverage.
Voluntary short-term and long-term disability coverage.
Employee assistance programs.
Financial support.
Tuition reimbursement.