Admissions Counselor

Veterans • Shrewsbury, MA

7d • Onsite

About The Position

Veterans Inc. is seeking a high-energy, detail-oriented professional to join our clinical team as an Admissions Counselor. This role is crucial for streamlining the intake process, ensuring compliance, and providing immediate support to individuals entering our program. You will serve as the vital link between administrative efficiency and compassionate patient engagement. The primary focus is to support new patients by managing the initial intake process, completing required compliance documentation, and gathering preliminary clinical information. This role ensures a seamless handoff to primary counselors, reducing admission delays and allowing the clinical team to focus on direct care. This is an onsite position based at our Shrewsbury, MA facility, working Monday through Friday from 11:00 AM to 7:00 PM, under the general supervision of the Admissions Manager.

Requirements

• Minimum of a bachelor's degree in human services, Social Work, Sociology, or related field from an accredited institution.
• Experience or education in substance abuse treatment and mental health disorders required.
• Must be able to successfully pass a CORI/Background records check.
• Compliance with Veterans Inc. COVID-19 Vaccination Policy. Religious and Medical Exemptions are considered.

Nice To Haves

• A master's degree in a related field is highly preferred.
• Certification in alcohol and drug counseling, LADC I or II preferred.
• 2+ years of experience working in substance abuse treatment/mental health disorders is preferred.
• Demonstrated knowledge of military culture, experience in working with veteran population, and an understanding of veterans-related needs and issues preferred.

Responsibilities

• Conduct day-one meetings and gather clinical overviews/histories from new patients.
• Complete required intake forms, including Admission Notes and BSAS Enrollment Forms.
• Submit clinical justifications, specifically ASAM recommendation documentation.
• Coordinate patient handoffs by collaborating closely with Admissions and Nursing teams.
• Assist the Admissions team with clinical screenings, referral coordination, and high-volume intake backup.
• Manage process quality by maintaining clinical Standard Operating Procedures (SOPs).
• Train clinical staff on consistent and accurate system use and clinical workflows.
• Assist with workflow support, projects, and complete administrative tasks during low-admission windows.

Benefits

• BCBS Medical, Dental, and Vision Insurance
• Employer Paid Short and Long-Term Disability and Life Insurance.
• $2500 Medical Opt-Out program if you have medical coverage through another source.
• Retirement Plan (403B) with a $2000 Match
• Flexible Spending Accounts
• Tuition Reimbursement Program
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level