Admissions Counselor - Online Division - Doctoral Programs - Grand Canyon University

Grand Canyon Education•Phoenix, AZ

46d•Hybrid

About The Position

Grand Canyon Education (GCE) is seeking a motivated Admissions Counselor to serve as the primary point of contact for prospective students and guide them through the enrollment process for online degree programs at Grand Canyon University (GCU). This role involves implementing outreach strategies, providing exceptional counseling, and ensuring students have a clear understanding of program requirements, financial options, and available support services. The position offers opportunities for remote work for qualified out-of-state candidates. New hires will undergo a comprehensive three-week training program, with one week in-person and two weeks virtual.

Requirements

A Bachelor’s degree is required.
No delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.
Outstanding time management skills, with the ability to multitask and prioritize competing priorities.
Clear communication skills, comfortable explaining information over the phone and in writing.
Well-developed listening skills and great follow-up skills.
Comfortable helping prospective students work through concerns or roadblocks.
Self-motivation and drive to succeed, taking ownership of interactions with students.
High emotional intelligence and the ability to demonstrate empathy.
Proficiency in Microsoft Office Suite.

Nice To Haves

Relevant industry-related professional experience.
Experience working with CRM tools.
Prior call center experience.

Responsibilities

Implement a phone campaign strategy, including 100+ dials and 3+ hours of talk time per day, to reach new and prospective online students.
Introduce new students to the online classroom environment.
Maintain detailed and accurate records of student information while ensuring confidentiality.
Provide exceptional counseling to prospective students via phone, email, and text, championing the GCE mission and promoting student success.
Meet performance goals and generate referral activities as part of a high-performing team.
Guide prospective students through the admissions process by clearly communicating program requirements, transfer credits, payment options, time commitment, technology requirements, and student support services.