Admissions Counselor, Part-Time

ArtCenter College of Design

9d•$20 - $25•Onsite

About The Position

ArtCenter College of Design is searching for an experienced Admissions Counselor, Part-Time to join our team. The salary range for this position: $20.00 - 25.00 per hour. Final salary is based on education, experience, skills relevant to the role, and internal equity. About ArtCenter Founded in 1930 and located in Pasadena, California, ArtCenter College of Design is a global leader in art and design education and has had an international reputation for its rigorous, transdisciplinary curriculum, faculty of professionals, strong ties to industry, and commitment to socially responsible design. ArtCenter is a private nonprofit fully accredited by the WASC Senior College and University Commission (WSCUC). Every position at ArtCenter plays an important part in carrying out the cultural values, goals, strategic vision, and mission of the College. This includes upholding and cultivating an inclusive, respectful, and welcoming environment where everyone feels a sense of belonging. Reporting to the Associate Vice President of Undergraduate Admissions, this position is responsible for counseling prospective students to ensure they become applicants and enrolled students at the College. This is accomplished through meeting with students in individual appointments to counsel them on the application process and to provide feedback on prospective students’ portfolios as they pertain to our highly specialized undergraduate majors. The incumbent is assigned to a caseload of prospective students and is charged with delivering high-touch, individualized admissions and portfolio counseling, and conducting strategic outreach and follow-up communications that encourage them to schedule counseling appointments, become applicants when they meet the College's requirements, and enroll once they are admitted. This position will also provide day-to-day support for recruitment related activities on campus, including but not limited to providing tour information and/or conducting tours, presenting to group tours, and answering questions for walk-in prospects and families. There are two open part-time, on-site positions and will be assigned one of the following schedules: Monday through Wednesday, 10:00 a.m. – 6:00 p.m. Thursday through Friday, 10:00 a.m. – 6:00 p.m. The college reserves the right to modify schedules as needed to meet the business needs with appropriate notice. Domestic travel is required. The position requires flexible hours to accommodate department needs and programs, including nights and weekends.

Requirements

Bachelor’s degree in studio art, design, or related field from an accredited college or university; or any equivalent combination of training and experience
Experience in customer relations and service, preferably within an office or school setting
Ability to plan, organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines; ability to work effectively both independently and within groups
Must be able to organize and structure a calendar of individualized counseling appointments and recruitment activities in a timely, logical way
Strong oral and written communication skills to work effectively with ArtCenter staff, students and vendors, and maintain contacts/relations with high school and community college instructors, advisors, and prospective students
Public speaking experience and comfort connecting with diverse audiences in person and through online video platforms
Demonstrated experience in cultivating an inclusive, respectful, and welcoming environment into workplace practices within ArtCenter’s diverse communities
Demonstrated ability to use CRM software to execute assigned tasks and manage personal workflow to contribute to a larger team effort
Effective counseling and listening skills
Commitment to the importance of the visual arts and the student experience
Ability to conduct research and utilize data meaningfully
Ability to work occasional weekend and evening hours to staff events

Nice To Haves

Prior experience within an educational or non-profit organization
Prior experience working in an Admissions office or other higher education administration
Prior experience using Slate CRM software
Prior experience counseling and recruiting prospective students

Responsibilities

Counsel prospective students on the College’s admissions requirements, curriculum, financial aid policies, and transfer credit policies, as well as on career options within the visual arts and industrial design
Evaluate students’ portfolios and provide advice on their readiness to apply; offer a plan of action for students who are not ready to apply
Manage a high volume of counseling appointments, including scheduling and follow-up
Maintaining accurate, descriptive, and timely records of feedback and interactions in the CRM/database, with strong attention to detail
Responsible for actively managing a caseload of prospective students and applicants by way of implementing outreach and communication campaigns for various prospective student constituencies
Build high-value counseling relationships with prospective and admitted students through proactive follow-up via phone, email, video, and CRM-integrated SMS
Provide continuous support to students through all aspects of the admissions process from inquiry through enrollment
Conduct consistent outreach to new prospects to fill available scheduling appointments throughout the year
Serve as a reviewer during portfolio review events (e.g., National Portfolio Day, Virtual National Portfolio Day, AICAD Portfolio Feedback Portal, Etobicoke School of the Arts virtual portfolio feedback)
Give presentations on the College to groups visiting campus and during virtual information sessions
Become versed in the curricula and portfolio requirements for each major as well as in general financial aid and transfer processes
Conduct tours of both the Hillside and South campuses, as needed
Participate in Admissions reviews, as needed
Evaluate applicant essays, as needed
Assist with planning, coordination, and execution of recruitment events as needed, including but not limited to National Portfolio Days, Open House, virtual workshops and sessions, Accepted Student events, and special tours
Serve on educational or institutional committees as appropriate
Represent ArtCenter at outside events/conferences as necessary and appropriate
Maintain memberships and active involvement in applicable professional organizations
Other duties as assigned