Admissions Counselor for International Case Management

Universities of Wisconsin • Madison, WI

5d • $62,419 • Hybrid

About The Position

The UW-Madison Office of Admissions and Recruitment (OAR) is inviting applications for an Admissions Counselor for International Case Management. The Office of Admissions and Recruitment is a fast-paced, mission-driven professional recruitment and admission office focusing on the undergraduate population. Our admissions counselors play a key role in serving our prospective freshmen and transfer students from application to enrollment.

The person in this role provides processing support and quality customer service to our growing number of undergraduate applications from first-year and transfer international students. Attention to detail, the ability to communicate clearly, and collaboration skills will be essential for success in this role. This person will also participate in the holistic application review of a robust and talented applicant pool of international students and provide support across teams for training and process improvements. Familiarity with the college admissions cycle and international educational systems will be beneficial. This position does not travel/recruit.

These positions are 100% Ongoing/Renewable.
The Admissions Counselor for International Case Management is a Madison-based position with many activities performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

Requirements

• Proven experience working with individuals from broad cultural and ethnic backgrounds
• At least one year of professional experience in a position utilizing skills that are transferable to the field of international admissions
• Strong oral and written communication skills including significant public speaking experience and excellent customer service skills
• Ability to work independently in a dynamic office environment
• Attention to detail, time management, and organizational skills
• Ability to leverage technology including office software applications, database systems, CRM system, etc.
• Evening and weekend work may be required during peak times
• Successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment and must be able to sustain eligibility, without sponsorship, throughout the duration of their employment.

Nice To Haves

• Familiarity with the college admissions cycle and international educational systems
• Two or more years of experience working with college-going international students, preferably in the field of admissions in higher education
• An understanding of both US and international secondary and post-secondary currula
• Experience attracting, recruiting, and enrolling undergraduate students/families, preferably in a selective, high-volume admissions office at a four-year institution
• Knowledge of the college admission recruitment cycle and best practices in recruiting, admitting, and enrolling students
• Proficiency in two or more languages

Responsibilities

• Learn and communicate undergraduate admissions policies, procedures and processes; offer professional, efficient, and friendly service to students/families, school counselors, and the public via email, phone, in-person, and virtually.
• Manage e-mail cases in Salesforce from international students, both prospective and applicants, in the international queue. Escalate cases as needed
• Respond to general admissions office e-mail inquiries as appropriate. Maintain a concise and accurate style with electronic communications
• Conduct holistic application review of international transfer and first-year undergraduate applications
• Assist international applicants; identify and interpret external examinations, transcripts and other documents; keep current in knowledge of international curricula through participating in trainings and being an active member of AACRAO
• Make recommendations for improvements and revisions to customer service processes and international applicant webpage
• Assist processing team with application completion tasks including, but not limited to: International document pre-review, document checklist updating, and processing English Language Proficiency exam waiver requests
• Utilize available technology to access prospective student, applicant, and current student records. This includes the PeopleSoft student information system (SIS), imaging technology, and other electronic records
• Report out trends in cases from international students through the CRM. Collaborate with international team and other office units to determine solutions. Serve on office wide, solution focused work groups
• Understand office document workflow to facilitate appropriate routing of application materials, grade reports and transcripts, test scores, messages, and other application supporting materials
• Route and/or process imaging documents through knowledge of office business processes (for example: policies and procedures pertaining to application review, international credential evaluation, and final high school transcript review)
• Train and serve as a resource for Operations and Transfer teams as needed
• Receives, evaluates, and processes student applications according to established policies and procedures
• Implements policies and procedures for the processing of international applications in alignment with the international recruitment strategic plan
• Demonstrates commitment to the University’s mission statement, particularly to be sensitive and responsive to those groups which have been underserved by higher education. Participation in related learning activities is expected
• Evaluates program effectiveness and provides recommendations for improvement
• Develops international recruitment-focused strategic planning initiatives and objectives
• Schedules logistics and secures resources for events to promote the institution
• Delivers directed admissions program messaging to internal and external audiences
• Creates targeted communication plans and materials based on established goals
• Identifies, promotes, and maintains internal and external partnerships focusing on international student outreach, recruitment, and admission

Benefits

• Generous paid time off
• Competitively priced health/dental/vision/life insurance
• Tax-advantaged savings accounts
• Participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level