Admissions Counselor, Accelerated Undergraduate - Hybrid San Diego

Point Loma Nazarene University • San Diego, CA

23h • Hybrid

About The Position

Point Loma Nazarene University (PLNU) is seeking a highly motivated and goal-oriented Admissions Counselor for the Accelerated Undergraduate program. This role is part of the Adult Undergraduate Admissions department within the Graduate and Professional Studies Division. The ideal candidate will possess strong communication skills, attention to detail, exceptional customer service, and a collaborative spirit, with the ability to multitask in a fast-paced environment. A passion for helping students achieve their goals is essential. This position supports and grows within the team, requiring an individual who can take direction, show initiative, and work independently. The role involves building relationships with partners and students, working collaboratively to meet enrollment goals, and managing a community college territory to recruit students. This position is eligible for a hybrid work arrangement, with primary office days at MiraCosta College in Oceanside, CA, and occasional presence at the PLNU Mission Valley Regional Center.

Requirements

• Bachelor’s degree required
• Proficiency in computer software, Google Suite, Zoom
• Excellent written and verbal communication skills.
• Must be highly motivated with a high level of enthusiasm for promoting new and expanding academic programs to prospective students.
• Commitment to a high-level performance culture to help ensure the admissions goals of the university.
• Ability to communicate effectively, both orally and in writing, including public speaking skills.
• Must possess strong attention to detail and time management skills.
• Ability to work independently and as part of a team.
• Ability to accomplish tasks under pressure of deadlines.
• Ability to exercise interpersonal skills in establishing and maintaining effective working relations with peers, external contacts, faculty and staff across all levels of the institution.
• Evidence of Christian commitment and active church involvement.
• In addition, staff agree to live in agreement with PLNU’s Community Life Covenant.
• The job offer is contingent on the successful completion of a background check.
• PLNU will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws.

Nice To Haves

• Experience and knowledge of the unique needs of adult/online learners and/or university level admissions is a plus
• You enjoy networking and building relationships
• Proficiency in Google Suite, a CRM (like Salesforce) is a plus
• You have an eye for identifying customer needs and navigating obstacles
• Self-motivated and able to work independently, along with regular check-ins and supervision from department leaders or teammates to communicate back progress and updates.
• Enthusiastic, passionate, and strong work ethic
• Proactive and self-motivated with strong attention to detail.
• Knowledge and experience working with a diverse customer or student population is preferred
• Experience in university enrollment or sales preferred.

Responsibilities

• Manage all aspects of AUG student recruitment including lead/inquiry development, lead/inquiry handling, pre-admissions advising, transcript evaluations, applicant counseling, acceptance processing and enrollment with proactive, timely follow-up with the prospective student at every stage.
• Follow-up with prospective students through in-person meetings, phone conversations, Zoom, voicemail, texting and email until the enrollment process is complete and the student has started classes.
• Evaluate applications for admission according to program criteria.
• Maintain consistent records and current status reports for each prospective student, using established resources and guidelines including the admissions CRM to track prospective students through the application and admissions processes.
• Oversee the planning, coordinating, communication and/or execution of student-focused events and presentations at assigned community college campuses or other locations, including: information sessions, classroom visits, community college events, and outreach events to promote PLNU programs.
• Maintain relationships with the deans, faculty members and upper administration at the community colleges.
• Serve as a liaison and ambassador between the community college campuses and PLNU to further the mission and brand of PLNU.
• Schedule classrooms and work with community college staff on logistics (such as key distribution) for the time and day classes will be meeting at the community college and support PLNU faculty with classroom logistics as needed.
• Provide updates on a regular basis to supervisor and other members of the enrollment leadership team on the status of applicants, status of recruiting efforts, and semester forecasting.
• Work occasional evenings and weekends as needed for participation in events or other projects.
• Other related responsibilities as assigned.

Benefits

• health
• dental
• tuition benefits for employees and dependents
• competitive retirement matching
• vacation and sick time
• 15 paid holidays per year
• opportunities to engage with our community including staff chapel and a robust wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees