Admissions Coordinator - Hospice Homecare Cabarrus FT Days

Advocate Health and Hospitals Corporation•Concord, NC

41d•Onsite

About The Position

The Admissions Coordinator is responsible for the coordination of all hospice referrals and compliance with state and federal regulations. This role serves as the internal point person and processing agent for all new hospice referrals, responding to inquiries, identifying risk management situations, and interpreting company services to referral sources and individuals seeking information. The coordinator must maintain knowledge of Medicare, Medicaid, HMO procedures, and Managed Care guidelines, and explore reimbursement options in conjunction with the Insurance Verification Specialist and Patient Account Specialist. This position also involves coordinating the referral process for Advocate Hospice, including EMR data entry, scheduling initial appointments, coordinating required documents, and following up on pending referrals. The role also includes tracking and scanning admission consent documents and participating in an on-call rotation.

Requirements

HS Diploma or equivalent.
3 years of hospice intake experience.
Very good communication skills.
Knowledge of Medicare rules and regulations.
Customer Service skills.
Working knowledge of managed care environment.

Responsibilities

Processes referrals for all programs for Hospice, serving as Verification Specialist and Patient Account Specialist.
Responds to all inquiry calls regarding Hospice care.
Identifies risk management situations and reports to supervisor immediately.
Interprets company services to referral sources and individuals seeking information.
Maintains a knowledge of Medicare, Medicaid, HMO procedures and Managed Care guidelines.
Explores reimbursement in conjunction with Insurance Verification specialist / Patient Account Specialist.
Maintains a collaborative relationship with referral sources and serves as the hospice point person for referral sources to coordinate the referral to admission process.
Responds courteously and positively to client requests and concerns and assures appropriate resolution.
Maintains open communication with referral source and ensures that they are informed of the most current status of the referral.
Performs other duties as assigned, such as on-call rotation.
Responsible for cross referencing patient name in EMR system and basic data entry.
Responsible for the coordination of scheduling the initial appointment with patient/family and the hospice admission team member, then updating the referral source with the time and date of the appointment.
Responsible for the coordination of required documents prior to admission, including ensuring a physician order to evaluate and a recent H&P (in the last 12 months) and ensuring the H&P is part of the EMR.
Responsible for following up with previous referrals that are in a pending status to schedule initial or follow up admission appointments.
Responsible for the coordination of admission consent documents, including their tracking and scanning.
Follow up with previous referrals to schedule appointments.
Responsible for tracking and scanning in consents for previous admissions.
Practices MVP and demonstrates Advocate Health Care's leadership competencies.
Contributes 'best thinking' to the organization, shares experiences, education and insight with peers, associates and home care leadership.
Questions/Challenges the status quo and suggests better ways of doing things.
Practices and creates an environment that supports and sustains effective communication with internal and external customers.
Develops and sustains relationships that enhance effective coordination of care and increases referral base.