Admissions Coordinator- Adult Residential Healthcare

A BETTER LIFE RECOVERY LLC•San Juan Capistrano, CA

19h•$20 - $25•Remote

About The Position

AMFM Healthcare is looking for a Part-Time Admissions Coordinator to join their team. This remote role involves being the first point of contact for prospective clients seeking behavioral health and mental health services. The coordinator will guide clients through the admissions process with empathy and clarity, collaborating with clients and internal clinical teams to ensure a smooth intake experience.

Requirements

Strong verbal and written communication skills with a warm, professional tone
Ability to multitask and remain calm under pressure
Friendly and empathetic demeanor with a passion for helping others
Familiarity with behavioral health or willingness to learn
Proficient in Microsoft Office, Google Workspace, Adobe Acrobat, and Salesforce or similar CRM systems
Highly organized and self-motivated in a remote work environment
Must be 18 years or older
High School Diploma or GED required
Must successfully complete a background check (federal, state, and company-specific)
Able to sit for extended periods, use a computer, and lift up to 10 lbs

Responsibilities

Answer inbound calls from prospective clients and their families
Conduct preliminary assessments to determine eligibility and fit for our programs
Gather and organize documentation needed by the Director of Admissions and clinical leadership
Schedule intake assessments and coordinate with internal teams for a seamless handoff
Support families by guiding them through the admissions process, including financial and insurance discussions
Provide emotional support and clear information to clients during a stressful and uncertain time
Maintain accurate records and communication using Salesforce CRM and other platforms
Attend and participate in admissions team meetings to stay aligned and informed