Admissions Coordinator – Multiple Shifts Available – Up to $33/hr Potential

WEA CA PC • Indio, CA

1d • $25 - $33 • Onsite

About The Position

The Admissions Coordinator is a vital member of the team, serving as the very first face our patients see when they enter the facility. You will set the tone for a welcoming, safe, and efficient admission process. In this role, you bridge the gap between community entry and clinical care. You will work alongside a multidisciplinary team and closely with Peer Support Specialists ensuring that every individual is met with dignity and trauma-informed care. Your primary tools are your administrative expertise, your calm demeanor, and your ability to rapidly process critical Medi-Cal and compliance documentation, ensuring the center captures essential revenue while maintaining a safe lobby environment. This role requires daily in-person engagement at the Indio Crisis Walk-in Center location.

Requirements

• 1-3 years of experience in medical front office administration, patient registration, or healthcare billing.
• Comfortable and skilled at executing fast-paced administrative tasks, verifying insurance, and delivering compassionate patient service.
• High School Diploma or GED equivalent or higher is required.
• Must be able to complete HIPAA, Corporate Compliance, and TVPA training upon hire to ensure a recovery-oriented approach across all job classifications.
• Strong understanding of insurance verification, specifically Medi-Cal eligibility, Medi-Cal share of cost, and UMDAP processes.
• Ability to remain grounded, empathetic, and professional behind security glass in a fast-paced, high-intensity environment.
• Proficient with electronic medical records, data entry, and standard office software.
• Must be able to pass standard health and drug screenings
• Must clear background checks and government exclusion database checks (e.g., LEIE, SAM, NPPES) prior to hire and monthly thereafter.

Nice To Haves

• Bilingual (Spanish): The ability to fluently and effectively communicate in Spanish with patients and families qualifies for a stackable pay differential.
• Prior experience in a hospital ER registration desk, urgent care front office, or behavioral health admissions department.
• BLS, CPR, CPI certificates a plus

Responsibilities

• Serve as the initial point of contact for walk-ins, law enforcement, and emergency responders, modeling a calm and welcoming presence.
• Efficiently complete initial patient demographics, sign-in sheets, and basic administrative intake paperwork to expedite the triage process.
• Monitor the "Front Door" energy and communicate seamlessly with Peer Support Specialists to engage with participants who appear overwhelmed or anxious.
• Actively check and confirm insurance eligibility prior to admission to ensure proper billing and revenue workflows.
• Issue the Notice of Privacy Practices (NPP) brochure and securely obtain signed acknowledgments from patients or guardians during their first visit.
• Ensure all admission paperwork is completed accurately to support revenue capture and CalAIM compliance.
• Maintain meticulous, timely, and secure administrative records in the designated electronic health record (EHR) systems.
• Maintain excellent remote communication (via phone/intercom) with the Triage RN and Unit Director to ensure smooth throughput from the lobby to the floor.
• Assist peers in managing belongings logs and maintaining a secure, controlled lobby environment.
• Assist with day-to-day administrative and office management functions to support smooth program operations and maintain an organized, professional environment.
• Support monitoring and coordination of office, intake, and operational supplies; communicate needs to leadership as appropriate.
• Assist with administrative coordination activities such as answering phones, routing messages, supporting scheduling workflows, and facilitating communication across teams as needed.
• Provide general administrative support to clinical, operational, and leadership staff to help maintain efficient facility operations and patient flow.
• Support organization of program documents, forms, logs, and administrative records in accordance with organizational and compliance standards.

Benefits

• 4 days off in a row, every week on our primary block schedules.
• No rotating shifts, no on-call, no surprises.
• Per Diem options are also available.
• Paid at 36 hours per week for full-time.
• Regular supervision and team huddles.
• Supportive environment to gain operational experience, make professional connections, and log clinical hours.
• Equal Opportunity Employer.
• Celebrates diversity and is committed to creating an inclusive environment for all employees.
• Actively encourage applications from people of color, members of the LGBTQ+ community, and individuals with unique backgrounds.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED