Admissions Coordinator - Assisted Living

Resthaven • Holland, MI

7h • $52,000 - $58,000 • Onsite

About The Position

At Resthaven, we believe care is more than a profession — it’s a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose. As a not-for-profit, faith-based organization, we’re dedicated to enriching lives — both for those we serve and those who serve alongside us. Whether you’re looking to grow your career or find a more supportive and purpose-driven workplace, you’ll find it here. We’ll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day.

Requirements

• Working knowledge of senior living best practices, including customer service and clinical and financial guidelines.
• Working knowledge of, and experience with, admissions and discharge procedures.
• Working knowledge of medical terminology.
• Must be able to deal respectfully with staff, residents, visitors, and other health care providers.
• Interpersonal skills.
• Effective organizational skills.
• Effective written and verbal communication skills.
• Knowledge of computer programs and software.
• A Bachelor’s degree in a related field.
• Long-term care experience.
• Must possess a valid driver’s license.

Nice To Haves

• Establish and maintain effective working relationships with staff, management, residents, residents’ families, and the public.
• Maintain confidentiality in all aspects of Resthaven and its residents and employees.
• Practice the highest standards of ethics, honesty, and accuracy.

Responsibilities

• Identify and maintain relationships with referral and inquiry sources. Foster positive, trust-based relationships with residents, their representatives, referrers, and physicians.
• Responsible for establishing and maintaining open, effective communication between Resthaven and referring publics, consumers, physicians, and third-party payers.
• Serve as the primary point of contact for potential residents and their families, answering questions and providing information about the facility's services, amenities, and community lifestyle.
• Coordinate the entire referral process from initial inquiry to move-in, ensuring timely responses and accurate completion of all required paperwork and pre-admission assessments.
• Receive, research, screen, and evaluate potential residents for appropriate clinical and financial admission. Ensure initial and ongoing fiscal appropriateness of resident admission.
• In conjunction with the interdisciplinary team, ensure the establishment of a service plan based on prioritized objectives.
• Participate in internal moves/transfers.
• Utilize CRM tracking tools to document and analyze referral data to monitor trends, identify opportunities for growth, and assess the effectiveness of referral strategies.
• Collaborate with the sales and marketing teams to align referral goals with overall business objectives.
• Address and resolve any issues or concerns that arise during the referral and admissions process to ensure high levels of resident and family satisfaction.
• Maintain a waiting list for all potential residents.
• Schedule tours and coordinate meetings between residents, families, and the facility's admissions team.
• Represent the facility at community events and meetings to build brand awareness and establish the facility as a preferred provider.
• Assume all other position-related responsibilities as assigned.

Benefits

• A supportive and mission-driven work culture
• Opportunities for growth, leadership, and development
• A chance to make a real impact in the lives of residents every day
• NOMi health insurance network with zero co-pay, deductible or co-insurance expense

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level