Admissions Coordinator - Behavioral Health Sales

Milestone Treatment•Mount Laurel, NJ

7d•$55,000 - $75,000•Onsite

About The Position

Milestone Treatment Center is seeking a motivated, compassionate Admissions Coordinator for their Behavioral Health Sales team. This is a consultative, performance-driven role focused on connecting with individuals and families, building trust, and guiding them through the process of admission into treatment. The role involves managing inbound inquiries, conducting pre-assessments, verifying insurance, addressing barriers to treatment, and maintaining a sales pipeline. The Admissions Coordinator will collaborate with internal teams and referral partners to ensure a smooth admissions experience. This position offers the opportunity to earn uncapped performance-based commission while performing work with a genuine purpose, helping individuals take the first step toward recovery.

Requirements

Comfortable having difficult conversations
Ability to follow up consistently
Ability to work toward measurable goals
Ability to ask for commitment when treatment is the right next step
Strong phone presence
Excellent communication and relationship-building skills
Ability to identify objections, solve problems, and move conversations forward
Strong organization, follow-through, and attention to detail
Ability to work independently while contributing to a collaborative team

Nice To Haves

2+ years of experience in behavioral health admissions, healthcare sales, inside sales, or another high-volume consultative sales environment
Experience managing a pipeline and consistently following up with prospective clients
A track record of working toward conversion goals, KPIs, quotas, or other measurable performance targets
Experience with Salesforce or another CRM platform
Behavioral health, mental health, or substance use treatment experience is highly preferred

Responsibilities

Serve as a first point of contact for prospective clients, families, healthcare professionals, and referral partners
Build trust with callers, understand their circumstances, and help them navigate available treatment options
Conduct pre-assessments to gather information and determine appropriate next steps
Verify insurance benefits and explain coverage and treatment options clearly
Identify and address barriers to treatment, including finances, transportation, family concerns, employment, and fear or uncertainty about entering treatment
Manage inbound inquiries from multiple lead sources and adapt your approach based on each individual’s needs and readiness for treatment
Own your admissions pipeline from initial inquiry through admission, maintaining consistent and timely follow-up
Use Salesforce or a comparable CRM to manage leads, opportunities, follow-ups, and activity
Develop strong professional relationships with referral sources and community partners
Collaborate with clinical, medical, and operational teams to coordinate a smooth admissions experience
Participate in an after-hours rotation to ensure prospective clients can receive support when they need it
Maintain accurate, timely documentation while protecting client confidentiality
Work toward individual and team admissions goals, conversion metrics, and key performance indicators