Admissions Communication Coordinator

Spelman College Portal•Atlanta, GA

16d

About The Position

This position is designated to work with the Enrollment Management Department of the Office of Admissions in order to support all phases of operations for each department.

Requirements

A high school diploma and a minimum of two years of related experience are required that includes data entry or an equivalent combination of education and experience are required.
This employee must pay attention to accuracy and details.
Alpha and numeric keystrokes speed of 7500 is required.
The incumbent must have the ability to read and comprehend simple instructions, short correspondence, memos, and emails as well as write simple correspondence.
Work comfortably in a high volume environment with speed and accuracy; well-organized, detail-oriented, flexible and able to work on multiple projects simultaneously in a fast-paced, deadline-driven environment.
Effective presentation of information in one-on-one and small group situations to parents, prospective students, faculty, staff, students, and the general public is essential.
To perform this job successfully, an individual must have beginning (prefer intermediate level) skills using Microsoft Office Suite (Word & Excel) and email; experience and understanding of relational database; strongly preferred knowledge of Banner SIS experience; assist with upkeep of process documentation.

Nice To Haves

To perform this job successfully, an individual must have beginning (prefer intermediate level) skills using Microsoft Office Suite (Word & Excel) and email; experience and understanding of relational database; strongly preferred knowledge of Banner SIS experience; assist with up keep of process documentation.

Responsibilities

Assist with data entry of applications and prospects, primarily via SIS and OCR platforms
Sort, open and distribute incoming mail
Enter and index documents into a document management system
Coordination of shipping fulfillment for recruitment activities
Coordination of mail-outs through constituent relationship management ( CRM ) system (e.g. labels, letters, etc.)
Manage daily general webforms/email inquiries through direct response or distribution
Assist with process documentation
Use independent thinking and problem-solving skills to handle phone, email and in-person inquiries
Provide exceptional customer service
First contact with students and customers who are experiencing problems or need to express complaints; works towards problem-solving and customer satisfaction/understanding in a professional, friendly manner
Assist with execution of on-campus admissions recruitment activities
Ability to adapt and learn new operational systems
Assist with front desk reception and main office phone coverage
May direct student workers to include training; allocation and coordination of work; participate in the training of new employees
May participate in the development and recommendation of operating policy and procedural improvements by assisting in problem-solving, project planning and development and execution of state goals and objectives; participate in the analysis of system and technology changes and upgrades
Perform miscellaneous job-related duties as assigned
Provide routine advice and guidance to client department representatives, employees, and others on the application of admissions policies, procedures, and documents