Admissions & Collections Clerk - Admitting

County of Riverside•Moreno Valley, CA

1d•Onsite

About The Position

The County of Riverside - Riverside University Health System-Medical Center (RUHS-MC) is seeking an Admissions & Collections Clerk to join their Admitting team in Moreno Valley. Under general supervision, incumbents will be responsible for verifying insurance coverage and eligibility, updating and maintaining accurate patient records, coordinating with healthcare providers, providing excellent customer service to patients and their families, and documenting all interactions accurately for audit purposes; specializing clerical work in checking-in, admitting, pre-registering, or scheduling patients for hospitalization or clinic visits, evaluating and determining financial liability for services and establishes payment sources, arranging payment plans consistent with patient ability to pay, and performing other related duties as required. Our Emergency Department team is dedicated to providing compassionate, efficient, and patient-centered care in a fast-paced environment. We value teamwork, effective communication, and adaptability to ensure timely medical services and a positive patient experience. We are looking for people who are committed to making a difference.

Requirements

Two years of clerical experience, including three months performing admissions, collections or billing functions in a hospital, mental health or other healthcare setting.
Modern office procedures, including the preparation of reports and correspondence and filing; the operation of standard office equipment and medical terminology.
Perform complete registration cycle, including collection of monies.
Effectively interview to obtain personal, family and financial information.
Gather, record and evaluate data in the admission of hospital patients and the handling of patient accounts.
Maintain accurate records.
Apply the rules and regulations pertaining to the admission of patients, private and public medical insurance, billing procedures, credit authorizations, and payment agreements.
Work with very ill, injured and emotionally distressed people.
Standing for majority of 12-hr shift in the Emergency department, pushing/pulling/moving WOW cart throughout the Emergency Department, unassisted with or without reasonable accommodation.

Nice To Haves

Bilingual
Hospital/emergency room registration
Epic
Typing 45-50 WPM

Responsibilities

Review patient personal data to evaluate the patient's eligibility for medical assistance programs using formal medical program guidelines.
Review patient insurance forms and cards to ensure completeness and accuracy as required by assistance programs and private insurance carriers for billing and payment.
Evaluate possible assistance eligibility and refer patients to Medi-Cal and MISP as appropriate.
Contact patient's medical insurance carrier to obtain authorization for treatment and verify eligibility and coverage.
Assist patients with scheduling hospital or clinic appointments in person or over the phone.
Pre-register scheduled services during scheduling process or any time prior to receiving services as directed by supervisor or manager.
Receive and record payments for medical treatment from patients.
Record payment information on patient payment receipt and log this information on the appropriate forms.
Complete patient medical information or MISP Share of Cost Forms; attach cash payment receipt to ensure reimbursement from medical assistance program.
Refer patients with problem accounts to Patient Accounts for review of account status.
Receive required information from patients and complete medical forms to ensure accuracy of patient data.
Collect and prepare receipt for monies.
Register patients for medical services such as emergency treatment and non-emergency walk-in treatment.
Serve as a resource person for patient registration in the Riverside University Health System (RUHS) clinics.
Assist in conducting outpatient registration audits and participate in RUHS quality assurance initiatives.
Reconcile daily charge sheets of patient visits to ensure that charges for healthcare services rendered are captured in a timely manner.