Admissions Clerk FT

Johnson Regional Medical Center•Clarksville, AR

6d•Onsite

About The Position

Arranges for the efficient and orderly admission of inpatients and admission of individuals who have hospital based outpatient testing or procedures. Ensures that the patient information is collected and that patients are aware of hospital policies and procedures. Interviews incoming patient or representatives and enters information required for admission into computer database. Distributes appropriate information to ancillary departments. Participates in performance improvement and CQI activities. Responsible for preregistering patients for scheduled admissions and outpatient procedures, obtaining authorization and verifying insurance eligibility. Responsible for interviewing patients or their representative, where admission is unscheduled, for obtaining personal information or verifying information already on file, including emergency numbers and insurance information. Responsible for obtaining required patient signatures. Provides information to the patient/representative about patient rights, HIPAA and visiting hours. Distributes hospital specific literature. Responsible for insuring that a patient’s valuables are logged and secured in the safe. Communicates appropriately and clearly to supervisor, nurse managers, co-workers and physicians. Consults other departments as appropriate to provide for an interdisciplinary approach to the patient’s needs. Responsible, when previous arrangements have been made or a co-payment is required, to collect such payments, and record payment. Responsible for knowing hospital policies and being familiar with hospital services that are available. Refers patient to the Financial Counselor or Business Office when financial arrangements need to be made. Demonstrates an ability to be flexible, organized and function well in stressful situations. Treats patients and their families with respect and dignity; ensures confidentiality of patients’ records. Interacts professionally with patient/family and provides explanations and verbal reassurance as necessary. Maintains a good working relationship both within the department and with other departments. Ensures that documentation meets current standards and policies. Answers the telephone in a polite manner and communicates information to the appropriate staff/family member. Manages and operates equipment safely and correctly. Checks and stocks supplies as needed. Supports and maintains a culture of safety and quality.

Requirements

High School graduate or equivalent.
Able to communicate effectively in English, both verbally and in writing.
Excellent customer services skills.
Basic computer knowledge.
Ability to type 40 wpm.
Normal/corrected eyesight.
Hearing within normal range.
Oral communication.
Operates computer, telephone, calculator, and fax machine.
Frequent standing, walking, and bending.
Lifting and carrying up to 20 pounds.
Pushing/pulling wheelchairs with weight up to 350 pounds.

Nice To Haves

Additional languages preferred.

Responsibilities

Preregister patients for scheduled admissions and outpatient procedures, obtaining authorization and verifying insurance eligibility.
Interview patients or their representative, where admission is unscheduled, for obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
Obtain required patient signatures.
Provide information to the patient/representative about patient rights, HIPAA and visiting hours.
Distribute hospital specific literature.
Ensure that a patient’s valuables are logged and secured in the safe.
Communicate appropriately and clearly to supervisor, nurse managers, co-workers and physicians.
Consult other departments as appropriate to provide for an interdisciplinary approach to the patient’s needs.
Collect payments when previous arrangements have been made or a co-payment is required, and record payment.
Know hospital policies and be familiar with hospital services that are available.
Refer patient to the Financial Counselor or Business Office when financial arrangements need to be made.
Demonstrate an ability to be flexible, organized and function well in stressful situations.
Treat patients and their families with respect and dignity; ensure confidentiality of patients’ records.
Interact professionally with patient/family and provide explanations and verbal reassurance as necessary.
Maintain a good working relationship both within the department and with other departments.
Ensure that documentation meets current standards and policies.
Answer the telephone in a polite manner and communicate information to the appropriate staff/family member.
Manage and operate equipment safely and correctly.
Check and stock supplies as needed.
Support and maintain a culture of safety and quality.
Adhere to dress code, appearance is neat and clean.
Complete annual education requirements.
Maintain regulatory requirements.
Maintain patient confidentiality at all times.
Report to work on time and as scheduled, complete work within designated time.
Wear identification while on duty, use computerized punch time system correctly.
Complete inservices and return in a timely fashion.
Attend annual review and department inservices, as scheduled.
Attend 12 staff meetings annually, or read and return all staff meeting minutes.
Represent the organization in a positive and professional manner.
Actively participate in performance improvement and continuous quality improvement (CQI) activities.
Comply with all organizational policies regarding ethical business practices.
Communicate the mission, ethics and goals of the facility, as well as the focus statement of the department.
Perform other duties or jobs as assigned.