Admissions Clerk - Specialty Clinics

Jamestown Regional Medical Center•Jamestown, ND

3d•Onsite

About The Position

Performs necessary tasks for the assigned department, including registering patients and scheduling appointments. Ensures that accurate patient information and any obtainable payments are collected, and explains all pertinent medical center policies and procedures.

Requirements

High school level of knowledge required.
Some college recommended.
Must be able to follow oral or written orders.
Good written and verbal communication skills are needed.
Position is required to attend Non-Violent Crisis Intervention (NCI) training in the appropriate timeframe according to department orientation checklist.
One year clerical experience required.
Knowledge of medical terminology and insurance plans is beneficial.
Analytical ability is required.
Excellent organizational skills are needed.
Analysis involves accurate interpretation and copying of numbers, letters, simple mathematical calculations which become a part of the medical record.
Works under the direct supervision of the Outpatient Patient Access Supervisor and the Specialty Clinic Director in accordance with established department policies and procedures; non routine problems are referred to the Specialty Clinic Director.
High degree of duties involve contact with others; imperative that this person maintain good relationships with co-workers, patients’ families and visitors; must be tactful and maintain telephone courtesy; must be able to exchange information on a factual basis, dispatch verbal or written messages as directed on a timely basis and perform other activities which require courtesy and tact.
Must have excellent and clear communication skills, ability to adapt to quick change, and well organized.
Infrequently provides for the physical well-being of the patient which may result in serious consequences, i.e. emergency calls such as to call codes.
Responsible for maintaining absolute confidentiality of information; may be required to assist a team member if needed.
Must be able to concentrate amid distractions; think clearly under pressure; and work regularly requires high level of mental/visual effort.
Must be able to speak and write the English language in an understandable manner.
Must be in good general health and demonstrate emotional stability.
Visual acuity necessary for performing routine procedures.
Works in well-lit office with some inconvenience caused by crowded work area; area subject to temperature discomforts and noise.
May be required/requested to work on shifts other than the one for which hired.
Participates in and complies with JRMC Safety Management Program.
Maintains knowledge of and observes Standard Precautions.
Practices aseptic techniques whenever appropriate.
The role requires moderate physical and sensory effort throughout the workday.
Staff are frequently on their feet, walking between patient rooms, offices, and registration areas.
Duties involve repetitive hand movements and fine motor skills for data entry, filing, scanning documents, and processing patient paperwork.
The position requires lifting, carrying, or transporting small equipment, supplies, and patient records.
Visual acuity is essential for accurately reviewing patient information, insurance documents, and computer entries.
Auditory acuity is necessary to effectively communicate with patients, families, and team members, as well as to answer and screen phone calls.
The role also requires concentration for extended periods to ensure accurate documentation and adherence to policies and procedures.
Employees must be able to respond promptly to emergencies, maintain awareness of environmental hazards, and perform tasks that may involve stooping, bending, or reaching.
A comprehensive background check and drug screening will be conducted as a condition of employment for this role.
A urine drug screening is required for all positions and must be completed within 30 days of the date of hire.

Nice To Haves

Knowledge of medical terminology and insurance plans is beneficial.

Responsibilities

Accurately registers and pre-registers patients for all appropriate outpatient departments, ensuring all required documentation and forms are complete.
Completes scanning of documents to patient accounts and maintains up-to-date records.
Verifies patient insurance information with carriers to determine eligibility, coverage, and primary payer.
Maintains clinical and procedural competency through annual evaluations and continuing education.
Follows disaster procedures, standard precautions, aseptic techniques, infection control, and isolation guidelines; investigates and reports incidents per risk management policy.
Responds appropriately to emergency situations, including fire alerts and stat calls.
Greets patients and guests upon arrival, identifies needs, and directs appropriately.
Escorts patients and their families to rooms or outpatient departments.
Interacts with patients of all age groups—infants, pediatrics, adolescents, adults, and geriatrics—providing attentive, patient-centered service.
Conducts reminder/pre-service calls and customer service calls, providing instructions, estimated upfront pricing, and appointment guidance.
Screens and answers incoming calls in a prompt, courteous, and efficient manner; relays messages to the appropriate personnel.
Works closely with the Patient Access Specialist to support preauthorization inquiries.
Completes Cancer Center insurance and medical policy verifications for applicable orders.
Communicates effectively with patients, families, and team members to ensure a smooth, positive patient experience.
Collaborates with the Specialty Clinic Director, Patient Access Specialists, and other staff to coordinate care and operational needs.
Provides guidance and support to peers in workflow and department procedures.
Discusses payment arrangements with patients, collects payments, and issues receipts.
Assists Financial Counselor in determining co-pays, coinsurance, and deductibles when applicable.
Supports accurate coding, billing, and insurance verification to maximize reimbursement and reduce errors.
Maintains up-to-date records for insurance, Medicare, Medicaid, and other payer requirements.
Participates in annual competency evaluations and continuing education programs to maintain and expand skills.
Supports departmental initiatives and process improvements to enhance efficiency, patient satisfaction, and service delivery.
Performs other related duties as assigned or requested to contribute to department and organizational growth.