Admissions Attendant - OMNIA Dayclub Las Vegas

Tao Group Hospitality•Las Vegas, NV

1d•Onsite

About The Position

This role involves greeting guests, answering phone calls, and processing payments in a high-volume pool/nightclub atmosphere. The Admissions Attendant is responsible for efficient and professional guest service, maintaining a positive attitude, and adhering to company standards. Key duties include handling cash and credit transactions, providing guest information, maintaining the work area, and participating in marketing and promotional activities.

Requirements

5 years’ experience in hospitality working in a high-volume venue
21+ years of age
POS systems
Guest relations
High volume nightclub/lounge/restaurant/pool operations
Ability to write and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for team members, management, and guests to read
Must be able to bend, kneel, and/or stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 50 lbs.
Ability to perform basic math skills
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Nice To Haves

Extensive experience working in a nightclub and /or entertainment venue

Responsibilities

Greet Guest’s promptly, courteously, and in a timely, friendly manner with an upbeat attitude
Respond to Guest inquiries and requests in a courteous and polite manner
Anticipate Guest needs
Provide Guest’s with information and directions
Refers all unusual requests to Manager for proper handling
Adhere to all The Company Standard Operating Procedures
Maintain all The Company Sequence of Service Standards
Provide information to Guests regarding our venues, menus, and pricing
Recognize and cultivate regular Guests and repeat business
Maintain line of sight/atmosphere control by circulating through your work area throughout shift
Report any incidents of theft, vandalism, or violations
Processes all payments including room charges, cash, credit card, comps, etc.
Respond to Guest concerns/complaints regarding service or correct errors or resolve complaints with a positive attitude
Keep the area clean and free of debris throughout shift
Keep area organized
Ensure nightly/weekly and opening/running/closing duties are completed
Record and report any equipment failure and/or safety hazards to a Manager immediately
Maintain Company Safety and Sanitation Standards
Clean all spills and waste immediately
Disposes trash in designated receptacles
Prepare Guest checks through POS terminal functions
Process Guest payment by cash, credit card, venue comps, and all other appropriate tender types
Obtain and return issued bank each day, count the bank and ensure it balances
Responsible to ensure accurate accounting of all cashier monies
Prepare the proper reporting forms for the day with name, date, shift, and outlet
Stock cashier station with proper supplies
Responsible for following proper checkout procedures
Maintain a Facebook page used for work that identifies the property and its events.
Maintain a Twitter page used for work
Tweets in relation to the respective venue worked
Maintain an Instagram account
Guest List participation
Focus on the development of a personal clientele list
Pose for pictures as requested by Management, and appear in uniform or designated (logo) apparel for promotional activities at or away from the venue. Participate and appear in marketing, publicity, or media materials in the capacity as outlined herein.
Interact and entertain Guests in a professional, cordial and exemplary manner
Marketing and promoting venue-specific events
Related duties as assigned based on extensive experience working in a nightclub and /or entertainment venue
Assist all other team members as needed
Create and maintain a SENSE OF URGENCY
Appear in uniform for all shifts and promotional activities at scheduled time
Performs other job-related duties as assigned
Inform Management of any complaint, comments, or incident
Present an alluring and attractive image to further the overall theme of the club
Ability to create and maintain service rapport through the Company’s Corporate philosophy
Assist and/ or complete additional tasks as assigned