Admissions Associate

Caron Treatment Centers•Wernersville, PA

5d•Onsite

About The Position

Join a purpose-driven team at Caron Treatment Centers, where for nearly 70 years, we’ve been helping people find a path to recovery from addiction and rebuild their lives. We offer real careers with real opportunities for growth, comprehensive training, and a commitment to work-life balance. We’re proud to foster a diverse and inclusive environment, with a culture of teamwork, compassion, and dedication to our mission. Start a career that saves lives at a company that values yours!

Requirements

High school diploma or equivalent required
One year of computer experience– Microsoft Outlook, Word, Excel, or similar software
1-year work experience in an office, preferably a healthcare setting
Type 45 words per minute with 95% accuracy
Demonstrated knowledge of computer software systems and ability to use proficiently
Demonstrated high level of customer service
Must be detail oriented
Ability to function independently
Able to maintain confidentiality and professionalism at all times

Nice To Haves

Knowledge of drug & alcohol treatment or disease concept of addiction or 12 steps or knowledge of Al-anon helpful
If in recovery, a minimum of two years’ sobriety is preferred.

Responsibilities

Meets with patients and their families and ensures admission is completed by following checklists for accuracy while displaying empathy, dignity and respect to the patient and their families.
Upon meeting with patients, ensures that accurate documentation is completed including demographic reportable data, HIPAA, financial and billing documents, referral documentation, etc.
Responsible for all financial follow-up- treatment payment, pharmacy set up, labs, and any identified follow up
Welcomes patients and families, utilizing customer service skills learned through internal and external trainings.
Responsible for all admission, discharge, transfers for the Caron continuum in Sigmund and bed boards.
Timely completion of weekly outcome surveys.
Accurately identifies all key stakeholders, i.e., referrals, donors, alumni and reviews all information gathered during the phone assessment.
Documents treatment plans, progress notes, treatment plan updates, case consultations, telephone calls and discharge summaries in patient records in accordance with Caron policies and procedures
Communicates effectively with patients, family members, referents, and internal customers- coworkers, leadership, neighboring department.
May be responsible for covering the receptionist desk, Cisco console, and pertinent operator duties as needed.
Full understanding of Breakthrough continuum and ability to identify appropriate program - 5-day, couples, Breakthrough II, Recovery Refresh, VHTC. Completes Breakthrough workshop assessment and financial screening and schedules patients for attendance at the workshop.
Identifies Breakthrough patients who need clinical screening prior to admission and sends to Breakthrough Clinical team for review.
Educates all Breakthrough callers and utilizes all financial options to fund their treatment investment to convert to an admission.
Manages all pending Breakthrough cases and completes follow-up as a team from initial contact to scheduling.