Admissions Associate

Coastal Maine Botanical Gardens • Boothbay, ME

6d • Hybrid

About The Position

Coastal Maine Botanical Gardens is hiring a Guest Experience Team Member! Are you a people person who loves customer service, is a good communicator, excited about inspiring meaningful connections among people and nature in one of the most beautiful settings in Maine, and committed to supporting the Gardens’ Inclusion, Diversity, Equity, and Accessibility goals? The Guest Experience Team Member supports the mission by serving as an ambassador for the organization and providing guests with a warm welcome to the Gardens, introducing them to the range of services and experiences available. The Guest Experience team is often the first impression guests have of Coastal Maine Botanical Gardens, and they provide a valuable opportunity to enrich the visitor experience through friendly, helpful, and efficient service.

Requirements

• Excellent customer service skills with a friendly, positive attitude.
• Ability to work efficiently in a fast-paced environment.
• Excellent verbal communication skills and ability to communicate proficiently in English.
• Ability to comfortably interact with guests, volunteers, staff, board members, and the community, striving to exceed guest expectations and creating an exceptional experience for those visiting the Gardens.
• Ability to operate a Point-of-Sale computer and to count cash and make change.

Responsibilities

• Greet guests with a welcoming, friendly demeanor and respond to any guest questions or complaints with courtesy and patience.
• Process admissions and reservations on the Point-of-Sale system.
• Count cash and process credit card payments.
• Actively engage in membership development and process membership applications.
• Assist guests with renting mobility devices such as motorized scooters and wheelchairs.
• Conduct a sweep of the Gardens at closing time and monitor parking lots to ensure all guests have left the property.
• Support a culture that welcomes all people to the Gardens and creates meaningful experiences with the natural world and the people around them.

Benefits

• personal and sick paid time off
• paid holidays
• discounts in our Culinary and Gardenshop programs
• a Gardens membership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed