Admissions Assistant- FT Days

TrustPoint Hospital•Murfreesboro, TN

3d•Onsite

About The Position

Responsible for the admission and registration of incoming patients. This role involves greeting and searching new patients, managing clerical duties such as paperwork and data entry, engaging with insurance companies, and answering phones. The Admissions Assistant will complete necessary paperwork for patient admission, explain forms to patients, notify the clinical lead of patient arrivals, and escort patients and documentation to the appropriate locations. A key aspect of this role is the efficient and accurate completion of the admission process and timely distribution of paperwork to notify staff of patient arrivals or transfers. The position requires ensuring all required patient information is received and processed, and necessary appointments are made. The role demands a positive, empathetic, and professional attitude, with a focus on resolving customer complaints and prioritizing patient safety. The Admissions Assistant will contribute to a positive, supportive, and structured environment, conduct safety checks, and document clinical information accurately in patient records and technology systems. Responsibilities also include assisting in maintaining a safe, secure, clean, and comfortable environment, interacting with patients, observing behaviors, and communicating significant observations. Depending on assignment, duties may include obtaining vital signs, engaging patients in activities, assisting with contraband searches, itemizing belongings, completing and maintaining documentation, assisting with incident reports, and potentially providing or coordinating patient transportation.

Requirements

CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
First aid may be required based on state or facility.

Nice To Haves

Bachelor’s degree is preferred; Social Services field is a plus.
One or more years’ experience in healthcare preferred.

Responsibilities

Greet and search new patients and those transporting patients upon arrival.
Responsible for clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims, and answering phones.
Complete the paperwork necessary to admit the patient to the assigned program and explain forms prior to patient signing, notify the clinical lead of the patient’s arrival, and escort the patient and documentation to the appropriate location within the facility.
Ensure all required patient information is received and processed and necessary appointments are made with the proper behavioral or medical health personnel.
Demonstrate a positive, empathetic, and professional attitude toward customers always.
When a patient’s needs are not met, acknowledge and work to resolve complaints.
Recognize that patient safety is a top priority.
Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
Ensure the well-being of patients and provide a positive, supportive, and structured environment.
Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.
Document timely, accurate, and appropriate clinical information in patients’ medical records and inpatient registration or other technology systems.
Assist in providing a safe, secure, clean and, comfortable environment for patients, significant others and, staff.
Interact routinely with patients, observe behaviors, and communicate significant observations to admissions staff.
May obtain patient's vital signs, height, and weight as assigned and document in the patient record.
Engage patients in activities and interactions designed to encourage the achievement of the treatment goals.
Assist incoming patients/family members with contraband searches, and itemizing belongings and valuables when needed.
Complete and maintain required documentation.
Assist with follow-up and paperwork as required on incidents and events that may take place in the facility.
May provide transportation for the patient, or coordinate transportation with an appropriate staff member.
Perform other functions and tasks as assigned.