Admissions Assistant

Acadia•Wilmington, NC

About The Position

Responsible for the admission and registration of incoming patients. This role involves greeting and searching new patients, managing clerical duties such as paperwork and data entry, interacting with insurance companies, and answering phones. The Admissions Assistant is crucial in completing the necessary paperwork for patient admission, explaining forms, notifying clinical leads, and escorting patients. A key aspect of the role is ensuring the efficient and accurate completion of the admission process and timely distribution of patient information to staff. The position also requires ensuring all necessary patient information is received, processed, and appointments are made with appropriate personnel. A positive, empathetic, and professional attitude is essential, along with the ability to resolve customer complaints and prioritize patient safety. The role contributes to a positive, supportive, and structured environment for patients, including conducting safety checks and documenting clinical information. The Admissions Assistant also helps maintain a safe, secure, clean, and comfortable environment, interacts with patients to observe behaviors, and may obtain vital signs. Engaging patients in activities, assisting with contraband searches, and completing required documentation are also part of the responsibilities. The role may involve providing or coordinating patient transportation and assisting with incident documentation. Data entry is a significant component of the role.

Requirements

CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
First aid may be required based on state or facility.

Nice To Haves

Bachelor’s degree is preferred; Social Services field is a plus.
One or more years’ experience in healthcare preferred.

Responsibilities

Greet and search new patients and those transporting patients upon arrival.
Manage clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims, and answering phones.
Complete the paperwork necessary to admit the patient to the assigned program and explain forms prior to patient signing, notify the clinical lead of the patient’s arrival, and escort the patient and documentation to the appropriate location within the facility.
Ensure efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
Ensure all required patient information is received and processed and necessary appointments are made with the proper behavioral or medical health personnel.
Demonstrate a positive, empathetic, and professional attitude toward customers always.
Acknowledge and work to resolve complaints when a patient’s needs are not met.
Recognize that patient safety is a top priority.
Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
Ensure the well-being of patients and provide a positive, supportive, and structured environment.
Conduct safety checks and ensure that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.
Document timely, accurate, and appropriate clinical information in patients’ medical records and inpatient registration or other technology systems.
Assist in providing a safe, secure, clean and, comfortable environment for patients, significant others and, staff.
Interact routinely with patients, observe behaviors, and communicate significant observations to admissions staff.
May obtain patient's vital signs, height, and weight as assigned and document in the patient record.
Engage patients in activities and interactions designed to encourage the achievement of the treatment goals.
Assist incoming patients/family members with contraband searches, and itemizing belongings and valuables when needed.
Complete and maintain required documentation.
Assist with follow-up and paperwork as required on incidents and events that may take place in the facility.
May provide transportation for the patient, or coordinate transportation with an appropriate staff member.
Perform other functions and tasks as assigned.