Admissions Assistant

COVENANT VILLAGE INC•Gastonia, NC

6d•Onsite

About The Position

Covenant Village is seeking an Admissions Assistant to support our Director of Marketing. This role is ideal for an organized, customer-focused professional who enjoys interacting with people, coordinating events, and providing administrative support in a senior living community. At Covenant Village, our employees are valued and appreciated for the unique talents and compassion they bring to our community. We offer a friendly, supportive workplace where you can make a positive impact on the lives of residents and families. The Admissions Assistant provides administrative, clerical, and event support to the Marketing & Admissions Department. This position serves as a welcoming point of contact for prospective residents, families, visitors, and community members while assisting with marketing initiatives, admissions processes, and departmental operations.

Requirements

High school diploma or GED.
At least one year of experience in an office or administrative environment.
Strong customer service and interpersonal skills.
Professional, friendly, and welcoming demeanor.
Excellent telephone etiquette and communication skills.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team.
Proficiency with computers, Microsoft Office applications, data entry, and general office equipment.

Nice To Haves

Associate's or Bachelor's degree.
Admissions, customer service, healthcare, or senior living experience.
Excellent written and verbal communication skills.
Strong organizational and time-management abilities.
Creativity and initiative.
Problem-solving skills and adaptability.
Ability to maintain confidentiality and professionalism.
Ability to manage multiple priorities in a fast-paced environment.
A genuine appreciation for serving older adults and their families.

Responsibilities

Champion the mission, vision, and CV CARES core values in all interactions with residents, families, visitors, and staff.
Adhere to all Covenant Village policies and procedures.
Provide admissions information to prospective residents, families, and the general public.
Maintain admissions, orientation, move-in, and marketing information packets.
Perform data entry and maintain accurate records.
Assist with maintaining waiting lists and resident prospect files.
Support the planning, preparation, and implementation of marketing & admissions events and meetings.
Track RSVPs and reservations for events and activities.
Assist with departmental correspondence, filing, scheduling, and office organization.
Maintain the Marketing & Admissions workroom and kitchen area, including inventory and supplies.
Deliver exceptional customer service to prospective residents, families, current residents, and team members.
Attend required trainings and departmental meetings.
Perform other duties as assigned by management.