Admissions Assistant

Glenwood Behavioral Health Hospital•Cincinnati, OH

8d•Onsite

About The Position

The Admissions Assistant is responsible for supporting the admission and registration process for incoming patients while ensuring a welcoming, safe, and professional experience. This role includes greeting patients and families, completing intake paperwork, managing data entry, answering phones, and coordinating with clinical staff to ensure a smooth admission process. The ideal candidate is detail-oriented, compassionate, and able to provide excellent customer service in a fast-paced behavioral healthcare environment. Prior healthcare or admissions experience is preferred.

Requirements

Bachelor’s degree is preferred; Social Services field is a plus.
One or more years’ experience in healthcare preferred.
CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
First aid may be required based on state or facility.

Responsibilities

Greet and search new patients and those transporting patients upon arrival.
Responsible for clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims, and answering phones.
Complete the paperwork necessary to admit the patient to the assigned program and explain forms prior to patient signing, notify the clinical lead of the patient’s arrival, and escort the patient and documentation to the appropriate location within the facility.
Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
Ensure all required patient information is received and processed and necessary appointments are made with the proper behavioral or medical health personnel.
Demonstrate a positive, empathetic, and professional attitude toward customers always.
When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
Ensure the well-being of patients and provide a positive, supportive, and structured environment.
Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.
Document timely, accurate, and appropriate clinical information in patients’ medical records and inpatient registration or other technology systems.
Assist in providing a safe, secure, clean and, comfortable environment for patients, significant others and, staff.
Interact routinely with patients, observe behaviors, and communicate significant observations to admissions staff.
May obtain patient's vital signs, height, and weight as assigned and document in the patient record.
Engage patients in activities and interactions designed to encourage the achievement of the treatment goals.
Assist incoming patients/family members with contraband searches, and itemizing belongings and valuables when needed.
Complete and maintain required documentation.
Assist with follow-up and paperwork as required on incidents and events that may take place in the facility.
May provide transportation for the patient, or coordinate transportation with an appropriate staff member.
Recognize that patient safety is a top priority.
Data Entry
Perform other functions and tasks as assigned.