Admissions Assistant

PACS•San Bruno, CA

11d•$80,000 - $110,000•Onsite

About The Position

San Bruno Skilled Nursing is seeking a compassionate, organized, and customer-focused Admissions Assistant to join our team. In this role, you will serve as the first point of contact for prospective residents, families, hospitals, and referral partners, helping ensure a smooth and welcoming admissions experience. Working closely with the Admissions Coordinator and interdisciplinary teams, you will play a key role in coordinating admissions, maintaining compliance, and supporting occupancy growth.

Requirements

Previous experience in admissions, healthcare, skilled nursing, or long-term care preferred.
Knowledge of Medicare, Medicaid, and insurance verification processes.
Strong communication, customer service, and interpersonal skills.
Excellent organizational skills with strong attention to detail.
Proficiency in Microsoft Office and electronic health record (EHR) systems.
Ability to maintain confidentiality and handle sensitive information professionally.

Responsibilities

Serve as the primary contact for prospective residents, families, hospitals, and referral sources.
Coordinate and schedule admissions, including pre-admission assessments and required documentation.
Maintain accurate resident records in compliance with federal, state, and facility regulations.
Assist with insurance verification, prior authorizations, and financial eligibility processes.
Conduct facility tours and provide information to prospective residents and families.
Collaborate with nursing, social services, and administrative departments to ensure seamless resident transitions.
Prepare admission packets and required documentation.
Follow up with hospitals, physicians, case managers, and referral partners to obtain timely and complete information.
Support marketing, community outreach, and census development efforts as needed.