Admissions Assistant/ Front Desk Support
About The Position
We are now hiring an Admissions Assistant/ Front Desk Support to be the newest member of our awesome team! This is a full-time position with a regular schedule of Monday through Friday, 10:00 AM to 6:30 PM. As an Admissions Assistant/ Front Desk Support, you will work in coordination with Business Development function to attract suitable candidates for admission and integrate them seamlessly into the system. You will establish and maintain a constant working relationship with all potential referral sources, conduct tours and pre-admission interviews with prospective resident/responsible party and explain all facility services. Our Admission Assistant/ Front Desk Support receives and reviews all inquiries regarding facility admissions via telephone, email, fax and in person. Extracts information from referral and completes information sheet for team review. He/she will also review admissions for suitability with Administrator, Director of Nursing and Business Office Manager, as appropriate, for admissions decision. Receive and distribute mail, deliveries, and packages. Collaborate with other departments to ensure smooth daily operations. Perform other administrative and front desk duties as assigned. Schedule transportation for Residents' appointment.
Requirements
- 2-4 years related experience in a long-term care or a skilled nursing environment
- Understanding of healthcare reimbursement programs
- Must have valid driver’s license and clear DMV record, and be insurable under Company's insurance policy
- Compassion toward residents and their families
- Must be knowledgeable of nursing practices, procedures, terminology, laws, regulations, and guidelines that pertain to long-term care
Nice To Haves
- Bachelor’s degree from accredited college with specialization in marketing, communications or equivalent
- 1-2 years of Customer Service / Receptionist experience
- Strong background in skilled nursing care
Responsibilities
- Work in coordination with Business Development function to attract suitable candidates for admission and integrate them seamlessly into the system.
- Establish and maintain a constant working relationship with all potential referral sources.
- Conduct tours and pre-admission interviews with prospective resident/responsible party and explain all facility services.
- Receive and review all inquiries regarding facility admissions via telephone, email, fax and in person.
- Extract information from referral and completes information sheet for team review.
- Review admissions for suitability with Administrator, Director of Nursing and Business Office Manager, as appropriate, for admissions decision.
- Receive and distribute mail, deliveries, and packages.
- Collaborate with other departments to ensure smooth daily operations.
- Perform other administrative and front desk duties as assigned.
- Schedule transportation for Residents' appointment.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Referral Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
