Admissions and Student Support Manager

University of Dayton, Ohio • Dayton, OH

10h

About The Position

Position Summary: Are you passionate about transforming students' lives and enhancing their academic journey? As the Admissions and Student Support Manager, you will play a pivotal role in nurturing student success and retention, creating impactful educational experiences from admission to graduation. Join us in shaping the future of education and making a lasting difference in the lives of our students. The Admissions and Student Support Manager works closely with the Programs Operations Manager and the EDA Department Chair to oversee the admissions, student support, and retention of supported programs. The primary focus of this role is to support students and enhance their academic experience within the programs of the Department of Educational Administration. Responsibilities include engaging directly with students to provide program guidance, managing inquiries through the department's website, hosting potential student seminars, registration guidance, advising sessions, and assisting in the preparation of departmental materials. The specialist will ensure students receive the support they need throughout their educational journey, from admissions to graduation.

Requirements

• Bachelor’s degree in a related field (e.g., Education, Administration).
• 2+ years of experience in an administrative or support role, preferably in an academic setting.
• Proficiency in Microsoft Office Suite and Google Suite.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proactive approach to problem-solving.

Nice To Haves

• Master’s degree in student services, educational leadership or closely related field.
• Experience in a higher education environment, particularly in online program administration.
• Familiarity with educational technology and software (e.g., Salesforce, Lucid Chart, Banner, epafs).
• Understanding of project management principles.
• Ability to promote inclusive excellence in the workplace.

Responsibilities

• Engaging directly with students to provide program guidance
• Managing inquiries through the department's website
• Hosting potential student seminars
• Registration guidance
• Advising sessions
• Assisting in the preparation of departmental materials
• Oversee the admissions, student support, and retention of supported programs
• Support students and enhance their academic experience within the programs of the Department of Educational Administration
• Ensure students receive the support they need throughout their educational journey, from admissions to graduation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager