Admissions and Liaison Coordinator

Saint Leo University Brasil • San Jose, CA

2d • Onsite

About The Position

Rooted in the Benedictine values of our university, Saint Leo Academy offers student-athletes from around the world a distinctive combination of rigorous college preparatory academics, elite athletic training, and a supportive residential community. Our students live, learn, train, and grow on a campus where faith, scholarship, and sport come together to prepare young people for success at the college level and beyond. The Admissions and Liaison Coordinator serves as the primary point of contact between the Academy's Academic, Housing (Residential Life), and Athletic Departments and the families of current and prospective students. This individual manages the full admissions cycle — from first inquiry through enrollment — and then continues as each family's dedicated liaison throughout the student's time at the Academy. Serving a boarding population that includes many international families, the Coordinator ensures that parents and guardians, wherever they are in the world, always have a clear, responsive, and caring channel of communication with the Academy. The ideal candidate is an exceptional communicator, a skilled relationship-builder, and a highly organized professional who thrives at the intersection of admissions, student services, and family engagement.

Requirements

• Bachelor's degree from an accredited institution in education, communications, business, sports management, or a related field.
• Experience in admissions, enrollment management, student services, customer relations, or a comparable family-facing role (boarding school, higher education, or sports academy experience strongly preferred).
• Outstanding written and verbal communication skills and a warm, professional, service oriented demeanor.
• Demonstrated ability to manage multiple priorities, maintain meticulous records, and follow through across departments.
• Proficiency with CRM/student information systems and the Microsoft Office suite.
• Cultural competence and genuine enthusiasm for working with international students and families; flexibility to occasionally communicate outside standard business hours across time zones.
• Ability to work occasional evenings and weekends for admissions events, move-in days, and family weekends.
• Successful completion of a Level 2 background screening as required for positions working with minors in the State of Florida.

Nice To Haves

• Master's degree in a related field.
• Fluency in a second language (Spanish, Portuguese, Mandarin, or French especially welcome).
• Experience with F-1 international student processes and SEVIS.
• Familiarity with the culture and pace of competitive youth athletics.

Responsibilities

• Serve as the first point of contact for prospective families; respond promptly to inquiries by phone, email, and video conference across multiple time zones.
• Manage the admissions funnel: inquiries, applications, interviews, admissions committee coordination, decisions, and enrollment contracts.
• Coordinate and lead campus visits and virtual tours with vendors, families, and prospective partners.
• Guide international families through university’s admissions requirements, including academic records evaluation, English proficiency documentation, and I-20/F-1 student visa processes in coordination with the designated school official.
• Maintain accurate records in the admissions database and produce enrollment pipeline reports for the Executive Director.
• Act as the central, ongoing liaison between families and the Academic, Housing, and Athletic Departments, ensuring families receive timely, coordinated, and consistent information.
• Coordinate with the Academic Department to communicate student progress, report cards, parent–teacher conferences, and academic support plans to families.
• Coordinate with Residential Life/Housing on room assignments, move-in and move-out logistics, travel and break arrangements, health and wellness updates, and day-to-day boarding life matters.
• Coordinate with the Athletic Department to keep families informed of training schedules, team travel, competitions, and athlete development updates.
• Serve as the family's advocate and problem-solver: intake concerns, route them to the appropriate department, track them to resolution, and close the loop with the family.
• Maintain confidential student and family records in compliance with FERPA and Academy policies.
• Support re-enrollment and retention initiatives, tracking family satisfaction and flagging concerns early.
• Perform other duties as assigned in support of the Academy's mission.

Benefits

• FREE Tuition - Employee, Spouse, and Dependents
• Tuition Exchange Opportunity - Dependent of Employees
• Generous Paid Leave - Sick, Vacation, and Holidays
• Comprehensive Group Health Plan (Medical, Dental, and Vision)
• Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more!
• 100% Employer-Funded Health Reimbursement Account
• 100% Employer-Paid Short Term Disability Insurance
• 100% Employer-Funded Employee Assistance Program (healthcare and dependent options)
• Employer-provided life insurance
• Discounted On-Campus Dining Meal Plans
• Nationwide Pet Insurance
• Flexible Spending Accounts
• 403b Retirement Plan
• Wellness Center Eligibility based on meeting required service period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level