Admissions Advisor

Bryant & Stratton College Careers•Orchard Park, NY

1d•Onsite

About The Position

Our Online Admissions Advisors are responsible for the recruitment and retention of qualified online students through the demonstrated use of consultative needs - based selling in a call center environment. The Admissions Advisor is responsible for building long-term relationships both internally and externally with the specific intent of improving lead conversion, increasing enrollment, and maintaining desired retention rates.

Requirements

Associate’s Degree is required
1-2 years previous sales experience
Proficient with Microsoft Office and the Internet
Strong phone skills

Nice To Haves

Bachelor’s degree
Previous call center experience

Responsibilities

Meet and maintain conversion metrics dictated by projected budgetary enrollment.
Interview and enroll qualified students through phone, email, chat, and other electronic communication methods.
Use effective probing to determine needs and deliver a value-based enrollment experience.
Manage the enrollment process for each student ensuring admissions requirements are met, all proper paperwork is completed, and all deadlines are met for each term/start.
Effectively communicate the admissions process to students.
Facilitate interdepartmental communications with Financial Aid.
Successfully collaborate with FA Partner to ensure coordination of all enrollment activities and maintain a positive student experience through meetings and electronic CRM communications.
Provide excellent customer service and support services to the student to help increase campus retention and graduation rates.
Demonstrate consistent and effective follow up.
Contact potential students designated as Leadbank and Rollover.
Secure referrals and generate leads from all internal and external sources (alumni, students, etc.).
Prepare/maintain accurate records and ensure proper documentation in the CRM database.
Complete all paperwork in a timely manner.