Admissions Advisor

Divine Mercy University•Sterling, VA

5d•Hybrid

About The Position

Divine Mercy University is currently seeking an energetic Admissions Recruiter based at our Sterling VA Campus (Remote applicants may be considered). Admissions Advisors serve as the first point of contact for our prospective onsite and online students to assist them in making fully informed decisions on how to achieve their educational goals. Admissions Advisors also introduce new students to the online learning environment and continue to advise students throughout their degree program to ensure their long-term success. Successful candidates will possess consultative relationship-building skills, a passion for helping prospective students achieve their goals, a desire to be part of a meaningful mission, and fit the values of Divine Mercy University.

Requirements

A bachelor's degree.
Proficient in the Internet, Microsoft Outlook, Word and Excel.
Self-motivated, with strong desire to reach out to prospective and new students as well as others to establish rapport and build relationships.
Passion and determination to educate and deliver exceptional service.
Exceptional written and verbal communication skills and confident phone presence.
Ability to multitask, quickly navigate multiple electronic systems and learn new processes.
Critical thinking, problem solving and good judgment.
Outstanding attention to detail and follow through.
Able to work harmoniously in a team environment.

Nice To Haves

3+ years of prior work experience in higher education, preferably with graduate programs in an online environment, is very helpful.
CRM (Salesforce) experience preferred.

Responsibilities

Guides prospective students through the University's admissions processes including answering questions relating to program requirements, transfer credits, payment options, etc.
Ensures students have a solid understanding of the time commitment, technology and skills required to be a successful online learner.
Introduces new students to the online learning environment.
Serves as the primary point of contact for student questions and concerns regarding degree requirements, programs, policies and procedures.
Communicates with new and prospective students by extensive phone contact.
Maintains positive relationships with students to help support program persistence and generate referral activity.
Keeps track of, enters information into computer software and ensures accurate student information while observing confidentiality of information.
As a member of a high-performing team, meets performance goals and inspires others to perform.
Understands and maintains current knowledge of University's policies and processes, and adheres to accrediting body and Department of Education guidelines.
Understands and keeps up-to-date on the University's degree programs and admissions requirements.