Admissions Advisor I

Everspring•Chicago, IL

2d•Hybrid

About The Position

Our Admissions team is focused on positively impacting the lives of rising online students. This team is committed to building high-impact relationships in order to guide and assist students through our University partner’s enrollment process. The Online Admissions Advisor I is an exciting position for an energetic, goal-oriented and results-driven individual who is passionate about online education and helping students succeed. The Admissions Advisor I will be the voice of our University partner (“Partner”) and represent our Partner with the highest ethics as they work with online students to apply and enable them for success through their application journey. The Admission Advisor I will work in a team environment and support colleagues — to meet our Partner’s expectations and reinforce a high quality, end-to-end learner experience. This is an hourly role which reports to the Associate/Director of Admissions and is located in Chicago, offering a hybrid work environment with a minimum of 2 days required in the office every week.

Requirements

Bachelor's Degree from an accredited institution
0 to 2 years of consultative sales, customer service, or recruiting experience in an online environment
Ability to work non-standard shift for student support coverage (7-4, 8-5, 9-6, 10-7, 11-8, 12-9)
Ability to work overtime when business needs require it (3-4 times per year during program deadlines)
Ability to communicate effectively, both orally and in writing.
Effectively represent partner on recorded webinars
A passion for education and desire to help students achieve their educational goals
Demonstrate ability to execute consultative and customer service relationship
Demonstrated ability to manage time effectively with multiple priorities
Ability to implement feedback from manager through call coaching sessions then generate positive results
Strong collaboration with other cross-functional teams

Responsibilities

Communication with prospective students via phone, chat, SMS, and/or email.
Demonstrate subject matter expertise within your assigned program.
Assist and guide prospective students through the admissions process to help determine if a program is the right fit.
Cultivate relationships with potential students while building trust and rapport.
Exhibit outstanding communication skills, program knowledge and overall consultative effectiveness to allow prospective students to make meaningful decisions about theireducation.
Manage and update student database tool to help track student progress through the admissions process to ensure updated and clean pipeline.
Track and monitor student movement through the application process and guide them to meet specific deadlines.
Provide accurate forecasting data to the admissions management.
Maintain consistent communication with potential student to keep them engaged and aware of their responsibilities during the application process.
Serve as a vital member of a highly collaborative, team-oriented department.
Demonstrate mastery of multiple programs and have strong familiarity of key competitor's program information.
Demonstrate ability to articulate program differentiators and value of Everspring supported programs.
Provide exemplary service level: timely response to student interest with appropriate andthrough provision of information.
Mastery of consultative sales approach demonstrated on all observation forms.
Attain satisfactory scores on student satisfaction surveys.
Attain satisfactory call observation scores.