Admission's Director

The Manor at Blue Water Bay•Niceville, FL

4d•Onsite

About The Position

The Manor at Blue Water Bay provides the highest quality of care to enhance quality of life. Individual needs of the patient are extremely important and vital to the overall care provided. Our highly specialized team of professionals work together to ensure individuals achieves their optimum level of independence, therefore improving their quality of life. We provide professional, compassionate and personal 24-hour skilled care and rehabilitation services in a friendly, comfortable and home like environment.

Requirements

Bachelor’s Degree in Marketing, Business or other related field.
Must possess the ability to read, write and speak the English language.
Must have strong communication and presentation skills in both group and individual situations.
Must be patient, friendly, courteous and respectful to residents in any situation, including difficult ones.
Must be able to make independent decisions when necessary.
Must have the ability to follow marketing department guidelines as outlined by the facility and other regulations governing marketing in a long-term care facility.
Must be able to move frequently throughout the workday.
Must be licensed to drive within the current state and have a clean driving record.
Must be able to lift 20 lbs floor to waist.
Must be able to lift 10 lbs waist to shoulder.
Must be able to lift and carry 20 lbs.
Must be able to push/pull 20 lbs.
Ability to multi-task and is detail-oriented.
Possesses the ability to effectively prioritize matters promptly and appropriately.
Understands the importance of follow-up.
Builds rapport with residents and families through listening attentively and effectively following up.
Able to effectively communicate individually or as a group.
Follows safety program guidelines.
Immediately reports accidents and incidents to supervisors.
Identifies unsafe working areas and promptly reports to supervisors.
Promotes safety by working as safely and efficiently as possible.
Consistently follows infection control and universal precautions and other guidelines.
Identifies and corrects or reports hazardous conditions to supervisors.
Understands facility emergency and evacuation protocols.
Possesses an approachable management style.
Ability to solve problems and treat each situation fairly.
Is calming during a crisis situation.
Treats all residents, families, co-workers, inquiries, referral sources and supervisors with dignity and respect and takes initiative to exceed customer expectations.
Professionally represents the facility, self and position to visitors and residents.
Shows genuine concern for the residents.
Proactively identifies needs of the physical plant.
Demonstrates a positive attitude and willingness to help to all visitors and residents.
Remains sensitive to all needs through listening, observing and responding appropriately for the position held.

Nice To Haves

Minimum of one to two years experience in health care, long-term care or other marketing industry is preferred.

Responsibilities

Develops and provides direction for the inquiry and admission process for the facility.
Assists residents and family members with the admission process, while providing support and answering questions.
Works closely with the Director of Nursing to ensure the admissions process is effective and efficient to meet the needs of residents.
Provides overall supervision of the Marketing Department and provides guidance to employees and other departments.
Serves as the first point of contact for inquiries and prospects for admission.
Oversees and leads admission and marketing meetings within the facility.
Creates and executes the facility marketing plan.
Makes outreach calls to community referral sources to generate leads and inquiries.
Visits area hospitals and other referral sources to speak with potential residents regarding facility services.
Meets goals and expectations for budgeted census, census development, quality census mix, etc.
Coordinates and hosts events for the community on behalf of the facility, including open houses, health fairs, etc.
Schedules and provides facility tours for inquiries and prospects, including families.
Participates in various routine and non-routine meetings to enhance the effectiveness and efficiency of facility outcomes.
Assists with the admissions process as needed and welcomes new residents and families to the facility.
Reports daily, weekly and monthly inquiry, admission and other information timely and accurately.
Develops positive community relations with local referral sources, civic organizations, etc. through attendance a local health fairs, trade shows and other community events.
Communicates recommendations of services based on the needs of referral sources.
Performs follow up on inquiries and other sales calls.
Monitors resident, family and referral source satisfaction; makes recommendations as needed.
Builds rapport with competitors in order to accurately determine strengths, weaknesses, opportunities and threats.
Creates promotional materials, newsletters, announcements, etc. and ensures availability for inquiries.
Communicates significant information for press releases within the community.