Admission Representative (Manistee - Onsite)

Munson Healthcare•Manistee, MI

8d•Onsite

About The Position

This role involves admitting patients (pre-admissions, inpatients, and outpatients) by gathering demographic and insurance information, preparing admission documents, and distributing the Patient Bill of Rights. The position also includes operating the telephone switchboard, providing information, verifying insurance, and accepting patient payments. The Admission Representative supports the organizational mission and values, ensuring regulatory and professional standards are met. They explain hospital regulations to patients, refer them to Patient Accounts for financial arrangements, and coordinate with nursing staff for patient room assignments. The role also involves receiving visitors and telephone calls, directing them appropriately, and utilizing paging systems to locate hospital associates. Additionally, the position handles medical practice coverage answering services, calls in hospital associates via telephone, radio, or pager, registers patients as needed to balance workload, accepts patient payments, and assists in training new associates. Other related duties may be requested.

Requirements

Twelve months of experience in data entry and/or word processing with demonstrated expertise in patient registration functions.
Pre-employment condition: must provide recent (within two years) evidence of successful completion of a medical terminology course and/or pass a proficiency examination in medical terminology and medical spelling provided by Manistee Hospital.
Interpersonal skills necessary to regularly communicate with patients, family members, visitors, physicians and providers in order to obtain necessary information and signatures and to direct customers in a positive manner.
Ability to maintain high level of confidentiality.
Ability to prioritize multiple tasks and activities.

Responsibilities

Interviews admitting patients (pre-admissions, inpatients and outpatients) to obtain pertinent demographic and insurance information.
Admits patients to all hospital service areas.
Prepares admission documents and distributes Patient Bill of Rights.
Operates telephone switchboard, gives information, verifies insurance, and accepts patient payments.
Supports the organizational mission, values, vision, strategic plan and ensures that all regulatory and professional standards are maintained.
Explains to the patient Hospital regulations concerning visitors, visiting hours.
Refers patient to Patient Accounts to complete financial arrangements.
Arranges to have patient escorted to appropriate room.
Works with nursing staff in assigning patients to specific beds.
Receives incoming patients/visitors and telephone calls; obtains information from visitors/caller so that inquirers may be given correct information and/or direction to appropriate area and/or utilizes switchboard to forward calls to appropriate source of information.
Utilizes on-call schedule paging system to locate Hospital Associates and refer messages.
Operates telephone switchboard in pleasant and cordial manner, provides general Hospital information to visitors and telephone as requested, directs caller to proper party; and provides medical practice coverage answering service.
Calls in Hospital associates by utilizing telephone, radio or pager according to established policies, procedures and plans.
Registers patients from switchboard area as necessary to adjust for admitting workload.
Accepts patient payment and preparing receipts.
Assists in training new Associates.
Performs other related duties as requested.