Admission Office Operations Associate

Indian Creek School•Crownsville, MD

12d•$50,000 - $55,000•Onsite

About The Position

Indian Creek School is seeking an Admission Office Operations Associate to join their team. This is a full-time, 10-month position reporting to the Director of Admissions. The role involves building positive relationships with prospective students and families, managing admission inquiries, processing applications, and coordinating various admission events and experiences. The Associate will also utilize the admission database to track inquiries, manage logistics, and generate reports. The position requires occasional evening or weekend hours to support admission and enrollment events, and regular, reliable attendance and punctuality are essential, especially during peak admission season.

Requirements

Bachelor’s degree and 2–3 years of relevant or transferable experience preferred
Strong written, verbal, organizational, and interpersonal skills with excellent attention to detail
Ability to prioritize multiple responsibilities and collaborate effectively in a fast-paced environment
Experience with event coordination, customer service, and family-facing communication
Self-starter who can take ownership of a project and run with it without micromanagement
Detail-oriented problem solver who is driven, self-motivated, and able to flex and respond quickly to the unexpected
Strong team player, willing to support all team members and jump in wherever needed to accomplish shared goals
Occasional evening or weekend hours required to support admission and enrollment events
Regular, reliable attendance and punctuality required given the visitor-facing nature in a high-volume, fast-paced environment, particularly during peak admission season, open houses, and enrollment events
Must pass a federal and state background check and comply with MSDE Employment History Review

Nice To Haves

Database or CRM experience is a plus
Experience with Blackbaud systems preferred

Responsibilities

Build positive relationships with prospective students and families, providing responsive, personalized communication throughout the admission process
Field and process admission inquiries via phone, email, and online channels
Assist with application processing, applicant file completion, and timely follow-up with families regarding required admission materials and next steps
Assist with admission communications and outreach, including prospective family correspondence, event communications, and other recruitment materials
Coordinate campus tours, student visits, interviews, assessments, and other prospective family experiences
Collaborate with faculty and staff to support admission activities and participate in student activities, school events, and community functions
Support admission and enrollment events, including submitting and managing event requests, coordinating key participants, and problem-solving in real time to ensure precise execution
Manage the admission calendar to ensure a smooth, well-paced flow of visitors
Match visiting families with an Eagle Host who shares similar interests
Support the transition of newly enrolled students and families from admission through the start of school
Utilize the admission database and school information systems to track inquiries, manage visit logistics, and support the family journey from first contact through enrollment
Generate reports from the database to support the Admission & Enrollment team
Maintain accurate, up-to-date records across all systems to ensure data integrity and consistent family communication