Admission Guide Graduate Success

Full Sail University•Winter Park, FL

1d•Onsite

About The Position

Full Sail University is seeking Admission Guides for Graduate Success to secure, retain, and maintain qualified applicants for campus and online undergraduate admission. This role operates in compliance with accreditation and institutional policies, adhering to ethical codes of conduct within a shared workflow. Positions are located on campus in Winter Park, Florida.

Requirements

Excellent verbal and written communication skills.
Ability to relate, understand, and engage prospective students.
Strong attention to detail, organizational skills, and the ability to multi-task in a fast-paced environment are required.
Understand and accurately apply customer service techniques.
Excellent listening and problem-solving skills.
Positive attitude and self-motivated.
Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook.
Ability to maintain active customer and employee communication.
Access, input and retrieve information from the computer system.
Enter alpha-numeric data into a computerized system often while listening on the telephone.

Nice To Haves

Bachelor’s degree preferred, but will look at combination of education and experience.

Responsibilities

Behave as a Full Sail University ambassador and embrace our unique educational model, while maintaining the highest level of integrity, professionalism, and customer service.
Field and service prospective students, engage in compliant and customer-service oriented interviews, and recommend students for enrollment when they have been determined to be a strong candidate for admission.
Accurately and completely explain educational programs, expected outcomes, student services, and financial considerations (at a compliant level) to potential students, their parents, and other internal and external clients.
Inquire with all prospective students regarding the verification and discovery phases and complete follow-up calls to ensure they satisfactorily meet deadlines.
Accurately update student records, dialer dispositions, and other vital pieces of the shared workflow.
Adhere to policies and procedures of Full Sail University.
Maintain strict confidentiality of company and personnel information.
Adhere to company attendance standards.
Perform other duties as assigned.