Admission/Guest Service Associate - Full Time - Day

Hackensack Meridian Health•Hackensack, NJ

1d•Onsite

About The Position

The Admission/Guest Service Associate welcomes all guest to the Center for Ambulatory Surgery, and registers and admits patients for procedures. Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Requirements

High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
Secretarial skills - 50 words per minute typing and computer skills.
4-6 months hospital experience with medical terminology and operating rooms terminology.

Nice To Haves

College degree.

Responsibilities

Responds to requests for directions in an accurate and precise manner providing written directions when appropriate.
Answers telephone in a courteous and professional manner.
Assures the public area of the Center for Ambulatory Surgery reception and admitting areas are in appropriate condition.
Coordinates public nutrition area by preparing coffee and maintaining supplies
Facilitates flow of information to families; assists patients and families with any non-clinical questions, concerns and/or personal needs they may have (i.e., belongings, delays, etc.).
Coordinates the investigation and response of any patient complaint and responds to patient complaints.
Collaborates with the Administrative Director of Perioperative Services, Nurse Coordinator, the Supervisor of Consumer Affairs and the Director of Consumer Affairs on patient satisfaction.
Facilitates post-operative communication between physicians and family members.
Identifies opportunities for increased satisfaction by listening to perceptions and concerns expressed by patients and families.
Handles and maintains with Risk Management lost property claims for patients.
Interviews patients and family in the department, via telephone or elsewhere as appropriate by interpreting and explaining necessary information for the registration process in an accurate, independent and precise manner; checks history (PIDX) accurately to prevent duplication and determines essential financial data (e.g. guarantor, insurance and admission source).
Maintains accurate medical record data.
Maintains compliance with Federal, State and Medical Center requirements for interpreting and completing all essential patient forms (e.g. consent, advance directive, charity care, etc.); collects monetary deposits as required and forwards appropriate forms to credit in a timely and proper fashion.
Interprets HUMC policies and procedures relative to the registration process and services to facilitate informed consent.
Maintains and organizes patient charts to expedite the registration process on the day of service, and coordinates charts for the next day's cases.
Completes all beginning and end of shift procedures to ensure consistency of service provided by department and communicates all important information to following shift to ensure smooth transition.
Maintains supply levels and orders replacement in a timely manner.
Maintains accurate cash collection process in accordance to policy and procedures; maintains a cash drawer for cash collection (i.e., cash, check, credit card); utilizes McBee System which will include receipts and ledger sheets.
Performs tasks of patient appointment coordinator when assigned.
Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
Adheres to the standards identified in the Medical Center's Organizational Competencies.