Admission Coordinator I

Care Synergy•Denver, CO

12d•Onsite

About The Position

Join The Denver Hospice and become part of a deeply mission-driven team with a proud legacy of providing exceptional hospice and palliative care to our community. Here, clinical excellence and compassion go hand in hand, supported by dedicated colleagues, excellent benefits, and a shared commitment to elevating care for patients and families when it matters most. The Denver Hospice has immediate opening for an Admissions Coordinator I.

Requirements

A genuine connection to our mission and values and an understanding that every interaction contributes to the experience of patients, families, and healthcare partners.
Knowledge of hospice philosophy, admission criteria, healthcare services, and medical insurance, or the ability and desire to develop this knowledge.
Compassion, empathy, patience, and respect when supporting patients and families who may be navigating complex and emotionally difficult circumstances.
Strong communication and listening skills with the ability to explain information clearly and appropriately to patients, families, healthcare professionals, and referral partners.
Sound judgment and the ability to recognize questions, concerns, or circumstances that should be escalated to clinical or leadership team members.
Strong computer skills, including Windows based applications, and the ability to effectively perform intake functions within a paperless environment and electronic medical record systems.
Professional telephone and electronic communication skills and a commitment to responsive, respectful service.
The ability to manage multiple priorities and time sensitive responsibilities while maintaining accuracy, organization, attention to detail, and follow through.
A collaborative approach to working across disciplines and departments, with flexibility, professionalism, and shared accountability for patient care.
An understanding of the relationship between timely access, excellent patient care, the patient and family experience, and organizational quality outcomes, including Hospice Item Set, CAHPS, and other publicly reported industry and accreditation quality measures.
Commitment to maintaining appropriate professional boundaries and protecting patient and family confidentiality in accordance with HIPAA and organizational requirements.
Commitment to continued learning through team meetings, in services, continuing education, professional development, and annual education requirements.
Minimum Education: High school diploma or equivalent required.
Minimum Experience: Six (6) months of clerical and/or customer service experience required.
Ability to lift/carry a minimum of 30 lbs.

Nice To Haves

Degree from an accredited college or university in healthcare, business, human relations, or a related field preferred.
Experience in a healthcare environment preferred.
Experience supporting patients, families, healthcare providers, referral sources, or healthcare admissions is desirable.

Responsibilities

Serve as a knowledgeable and compassionate first point of contact for patients, families, healthcare providers, referral sources, and other internal and external customers seeking information about hospice and palliative care services.
Provide clear and supportive information to patients, families, and healthcare partners regarding available care options, including care in the home, long term care and assisted living communities, and hospice inpatient settings.
Build effective working relationships with discharge planners, referral sources, and other healthcare partners.
Work closely with Business Development, Clinical, and other team members to facilitate timely evaluation and access to appropriate patient care.
Receive and accurately document complete referral information, schedule assessments using the computer based appointment system, identify insurance coverage, and assist in coordinating the admission process.
Collect and verify insurance coverage information and communicate relevant information to appropriate hospice team members to support timely access to care.
Collaborate with physicians, healthcare providers, facilities, and other members of the medical community through phone, EMR systems, email, and other established communication methods to support responsive service and continuity throughout the referral and admission process.
Complete required data entry accurately and efficiently.
Initiate and present admission documentation to appropriate patients and families based on need, payer source, financial benefit, and applicable legal requirements.
Identify questions, concerns, or potential barriers to admission and communicate them promptly to the appropriate team member to support timely resolution and patient access.
Represent the hospice and palliative care programs as an ambassador of the organization, providing tours and information about services with professionalism, compassion, and sensitivity to the needs of patients and families.
Perform other duties and projects as requested.

Benefits

Employer pays over 90% of employee medical premium in some plans
Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
Extensive Paid Time Off (PTO/Vacation Pay): 17 days in the first year for FT team members
Seven Paid Holidays with an additional Floating Holiday
403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
Company-Paid Life and AD&D Insurance
Career & Logo wear
Education Reimbursement Program
Clinical Career Ladders
Certification Pay
Generous Discover-a-Star Team Member Referral Program
Team Member Service Awards
Early Wage Access
Legal and Identity Protection
Robust Leadership Development Training Programs