ED Admission Clerk

CALDWELL COUNTY HOSPITAL INC•Princeton, KY

6d•Onsite

About The Position

The Admission Clerk is accountable for the delivery of consistently high-quality, effective, and efficient entry of information into the computer system. This role functions under the supervision of the Data Processing Supervisor and is responsible for the effective, efficient, and safe operations of the Business Office, ensuring departmental and organizational objectives are met. The clerk ensures appropriate organizational and patient safety practices are in use and promotes good public relations through interactions with patients, practitioners, visitors, employees, peers, and the public. Maintaining the confidentiality of patient information is a key aspect of this role.

Requirements

High School Graduate or GED
0 – 6 months of experience
Skillful in written and oral communication.
Demonstrates basic problem-solving and time management skills.
Must demonstrate the ability to interact with other personnel in a positive fashion.
Must demonstrate the ability to work independently and to accept delegation of appropriate tasks.
Answers and converses on the telephone.
Ability to follow oral and written instruction and established procedures.
Manual dexterity and mobility, reach with hands and arms, stooping, bending, kneeling and crouching, push/pull, use hands and fingers to touch & feel.
No hearing loss greater than 40 decibels.
Ability to talk/converse with and be understood by others.
Ability to read, analyze and interpret written information.
Ability to respond to common inquiries or complaints from customers.
Ability to effectively present information to others (individually or in groups).
Far acuity: ability to see clearly at 20 feet or more.
Near acuity: ability to see clearly at 20 inches or less.
Depth perception: ability to accurately judge distance.
Field of Vision: ability to see peripherally.
Accommodation: ability to adjust vision to bring objects into focus.
Color Vision: ability to distinguish and identify different colors.
Acts in accordance with the compliance policies set forth in the compliance plan and to report violations of these policies.

Nice To Haves

1 – 2 years of experience
Seek assistance if the weight requirement for the performance of a job or task requires greater than 40lbs of effort/force.

Responsibilities

Processes patient registration in a timely and accurate fashion by interviewing patients or their representatives and verifying required data for input into the computer system, including name, address, telephone number, attending/family physician, and the individual or agency responsible for the hospital bill.
Obtains required signatures on forms according to established procedures and ensures information recorded is complete and accurate for processing of charges and billing.
Assembles patient files, including registration forms, test requisitions, and photocopies of insurance cards, driver’s license, armband, and data card. Directs patients to the correct department/area for testing or gives registration forms to the nurse if seen in the Emergency Room.
Processes incoming and outgoing telephone calls efficiently, politely, and quickly, responding to inquiries according to established policies for release of information. Answers questions from nursing personnel and physician's offices regarding admissions and patient location.
Obtains required signatures for advance directive, financial assistance, and Medicare rules for patients, referring more complex questions to the supervisor.
Corrects or updates computer records to reflect changes in patient status, transfers, and discharges, ensuring corrected information is forwarded to appropriate departments.
Requisitions and stores approved office supplies and forms.
Ensures the effectiveness and efficient operation of the admissions area.
Promotes good public relations through contacts with physicians, patients, visitors, employees, and peers.
Promotes a positive hospital image through professional appearance and attitude.
Ensures patient files are in order and forwarded to Data Processing and Medical Records by the next day.
Files physician and radiologist copies in the appropriate area.
Pages Medical Staff, disaster, and emergency codes with dispatch and clarity in a calm manner.
Places all long-distance telephone calls for patients and visitors.
Assists in maintaining established departmental policies and procedures, objectives, quality improvement program, safety, and environmental standards.
Assists in maintaining departmental reports and records as directed.
Assists in implementing department-specific goals and objectives in keeping with overall Business Office and organizational goals and objectives.
Assists in maintaining adequate and effective communication between the Business Office and ancillary departments for problem-solving.
Interacts with others (on the phone or in person) in a positive, professional, and appropriate manner.
Works cooperatively with others, respecting and understanding the contributions of all team members.
Attends required meetings and participates in educational programs and in-service meetings.
Protects patient confidentiality by promoting appropriate staff communication practices.
Works shifts as required.
Performs other duties as assigned.