ADMISSION ADVISOR

Academy of Learning Career College•Winnipeg, MB

1d•CA$0 - CA$50,000•Onsite

About The Position

The Admissions Advisor serves as a primary point of contact for prospective students, guiding them from initial inquiry through enrollment. Reporting to the Admissions Manager, this role collaborates with campus departments—including Marketing, Finance, Academics, and Student Services—to deliver a seamless, supportive, and student‑centered admissions experience. The Admissions Advisor plays a key role in achieving enrollment goals, providing exceptional customer service, and ensuring compliance with institutional and regulatory standards.

Requirements

1–2 years of experience in admissions, recruitment, sales, customer service, or advising.
Strong communication, interpersonal, and customer‑service abilities.
Professional, empathetic, and student‑focused approach.
Ability to multitask and manage a high volume of inquiries in a fast‑paced environment.
Organized, detail‑oriented, and committed to accuracy.
Comfortable conducting interviews, presentations, and campus tours.
Proficient with CRM systems, Microsoft Office, and admissions‑related technology.

Nice To Haves

Diploma or certificate in Business, Education, Communications, or a related field.
Experience in private vocational education or post‑secondary admissions.
Experience working with adult learners and diverse populations.

Responsibilities

Responds promptly to inquiries via phone, email, CRM, social media, and walk‑ins.
Provides clear program information, scheduling details, funding options, and admission requirements.
Conducts admissions interviews to evaluate applicant readiness and program suitability.
Builds rapport with prospective students to understand goals, motivations, and barriers.
Assists applicants in completing applications, documentation, identification, transcripts, and Student Aid requirements.
Ensures compliance with Alberta Advanced Education and Private Vocational Institutions guidelines.
Enters and maintains accurate data in the CRM and admissions tracking systems.
Follows campus admissions policies and supports process improvements.
Conducts campus tours and participates in recruitment events, information sessions, and presentations.
Supports Marketing campaigns by helping convert leads into appointments and enrollments.
Engages in community outreach, virtual events, and follow‑up activities to increase visibility and interest.
Builds positive relationships with referral partners, agencies, and community organizations.
Delivers an exceptional admissions experience by providing timely communication, encouragement, and guidance.
Helps students understand program expectations, career pathways, and funding options.
Assists students in overcoming barriers to enrollment and preparing for program start.
Ensures all admissions activities uphold a student‑centered, ethical standard.
Works closely with Academic, Student Services, Finance, and the Admissions Manager to ensure smooth onboarding.
Coordinates the transfer of new student files to internal teams for scheduling and orientation preparation.
Participates in team meetings, training, and campus events as required.
Provides feedback on trends, student concerns, and recruitment opportunities.
Maintains accurate and up‑to‑date enrolment files and documentation.
Conducts follow‑ups for missed appointments, incomplete applications, and pending Student Aid documents.
Tracks daily and weekly progress in CRM and provides updates to leadership.
Supports applicants through the full cycle: inquiry → interview → documentation → funding → enrollment → start.