Administrator

The Royal Wolverhampton NHS Trust•Wolverhampton, WV

12d

About The Position

To undertake various reception and administrative/clerical duties associated with the functions of the Physiotherapy & Occupational Therapy Services Department. This is to include all administrative procedures and documentation associated with the patient’s attendance to the Physiotherapy & Occupational Therapy Services Department as outlined in the Patient Access Policy. Advert To provide a patient focused service, ensuring that the service is efficient and welcoming. To overcome language barriers wherever possible using available resources as necessary e.g. interpreters, ensuring that all patients are dealt with in a courteous manner. To accurately input, update and monitor patient related information onto the computerised electronic system. To register referrals onto the electronic system making, changing and cancelling Patients’ appointments. To prepare Physiotherapy & Occupational Therapy Services’ treatment notes for initial attendances. To be responsible for the security of case notes in the department. To process telephone calls and enquiries and take appropriate action. To arrange transport for patients if required. The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly. To undertake various administrative/clerical duties associated with the reception function of the Physiotherapy & Occupational Therapy Services Department. This is to include all administrative procedures and documentation associated with the patient’s attendance to the Physiotherapy & Occupational Therapy Services Department as outlined in the Patient Access Policy. To undertake duties relating to any aspect of service provided by the Physiotherapy & Occupational Therapy Services Out-Patient reception, within the grade of the post. To be responsible for informing the Band 3 Senior Administrator on administrative and clerical matters. To inform the Directorate Support Manager in the absence of the Senior Administrator. To work closely with the Physiotherapy & Occupational Therapy Services Administrative & Clerical staff to ensure the development of an efficient team to effectively support the Department. To ensure patient confidentiality is always maintained. Please see full job description for further duties Flexible Working - As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Requirements

Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process.
By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider.
Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.
Furthermore, a sample of all applicants’ qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud.

Responsibilities

To undertake various reception and administrative/clerical duties associated with the functions of the Physiotherapy & Occupational Therapy Services Department.
To provide a patient focused service, ensuring that the service is efficient and welcoming.
To overcome language barriers wherever possible using available resources as necessary e.g. interpreters, ensuring that all patients are dealt with in a courteous manner.
To accurately input, update and monitor patient related information onto the computerised electronic system.
To register referrals onto the electronic system making, changing and cancelling Patients’ appointments.
To prepare Physiotherapy & Occupational Therapy Services’ treatment notes for initial attendances.
To be responsible for the security of case notes in the department.
To process telephone calls and enquiries and take appropriate action.
To arrange transport for patients if required.
To undertake duties relating to any aspect of service provided by the Physiotherapy & Occupational Therapy Services Out-Patient reception, within the grade of the post.
To be responsible for informing the Band 3 Senior Administrator on administrative and clerical matters.
To inform the Directorate Support Manager in the absence of the Senior Administrator.
To work closely with the Physiotherapy & Occupational Therapy Services Administrative & Clerical staff to ensure the development of an efficient team to effectively support the Department.
To ensure patient confidentiality is always maintained.