Administrator

Everstory Partners•Memphis, TN

19h

About The Position

The Administrator role at Everstory is a vital part of the location team and is multi-faceted with the ability to learn multiple parts of the business while supporting our customers and team members. In this position, no two days will be the same. You will be responsible for creating a customer focused environment with every interaction you have through answering phones, scheduling appointments, helping on-board team members and assisting your locations leadership team.

Requirements

Multi-Line phone skills required.
Filing skills (Alphabetically).
Ability to type 40 words per minute with minimal errors and data entry skills.
Basic math and computer skills including word processing (Word) and spreadsheet (Excel) applications or Google equivalents.
Customer Focus: Ability to abide by all company policies and keep all employee and customer information confidential.
Excellent customer service skills and optimal interpersonal skills.
Team Focus: Proficient organizational skills.
Ability to multitask efficiently and work well independently or as part of a team.
Ability to effectively and quickly complete tasks and assignments and meet deadlines.
Must possess a valid state driver’s license and have access to a personal vehicle for some locations.
High School equivalency required.
Minimum of one-year experience in administration or customer service.
This position requires availability to work some holidays, evenings and weekends as needed.

Responsibilities

Contract processing and quality control, including verification that all contracts are valid before entry.
Banking duties: cash receipt entry, deposit slips, credit card transactions and bank deposits. May include trips to the bank for actual cash deposits.
Cemetery daily processing of IOA’s (Interment Order and Authorization), following the company standards and policies.
File maintenance and record keeping: update customer files including all new sales and burials. Scan all documentations as required. Maintain Records of all memos, e-mails, corporate policies, and programs implemented.
Human Resources: coordinate onboarding responsibilities as needed.
Accounts Payable: Insure all bills are paid promptly. Process all purchases and invoices through the current system.
Accounts Receivable: Collection of past and present balance amounts due for any delinquent location customer contracts.
Deeds and Certificates: Provide deeds and certificates to Sales Management each week. Log and process according to your location and or state guidelines.
Trust Certificates: Check for accuracy, compare to contracts, sign and place in custom file return (email) to the Home Office Trust Department.
Work and Memorial Orders – Order Memorials when PIF (Paid in Full). Manage work orders for Park Services.
White Board Meetings– Take part in daily meetings between Administration, Maintenance, and Sales Department.
Reporting: may include Trust, state required, and month end processing.