Administrator

Panasonic • Hoffman Estates, IL

1d • $19 - $21

About The Position

Primary responsibility is the performance of administrative duties directly related to general business operations. They serve as company liaison and should be capable of dealing intelligently with customers both in person and on the phone. In performing their regular duties, the office administrator also supports a variety of secretarial functions.

Requirements

• High school diploma (or equivalent) with one to two years additional education
• Prior customer interaction experience
• Working knowledge & efficiency using Microsoft Office and Windows Operating Systems
• Possess good organizational and decision-making skills
• Excellent verbal & written communication skills
• Basic accounting skills
• Ability to read and interpret parts diagrams and technical manuals
• Ability to balance and coordinate workload for multiple projects (multi-tasking skills)
• Highly motivated and detail-oriented
• Ability to learn new applications and programs
• Must be able to lift and/or move objects with a weight of 10 to 20 lbs.
• Ability to work independently as well as in a team environment
• General knowledge of computer hardware & products

Responsibilities

• Make commitments with regard to areas of business such as financial obligations, turn-around-time, expedited repairs, customer accommodations, etc.
• Act as a liaison between the organization and external customers
• Explain services, policies, rationale for decisions, and company procedures to customers
• Request and format reports for management or personal analysis
• Analyze and determine whether the company is liable/responsible for perceived mistakes or claims escalated by customers
• Complete general office duties such as, but not limited to filing & mail
• Perform customer service follow-up calls and emails
• Perform quality inspections of all completed processes
• Generate estimates of repair as well as part sales for both commercial and individual customers
• Read and interpret schematic diagrams and technical manuals for product identification
• Provide customer service support while answering inbound calls
• Create and maintain a variety of documents & administrative records which may contain proprietary information
• Initiate credit applications and verify trade references for new accounts
• Provide clerical support to the Administrative team, including customer contact, invoice preparation, reporting & shipping coordination
• Provide feedback to supervisors of any observed trends or customer concerns
• Other duties as assigned

Benefits

• Health Benefits – Medical, dental, and vision.
• Voluntary Benefits – Life, accident, critical illness, disability, and pet insurance.
• Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions.
• Paid Time-Off Benefits – PTO, holidays, and volunteering (company sponsored events)
• Health Management and Wellbeing Programs – EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED