Administrator

Bureau Veritas•Mississauga, ON

9d•Onsite

About The Position

To provide the first point of contact for all Bureau Veritas visitors (clients, suppliers and Service Technicans) To provide friendly, polite, and professional switchboard operations To provide miscellaneous administrative support as assigned

Requirements

Customer Service experience or Secretarial diploma/certificate or equivalent
Professional telephone and personal manner
Excellent verbal and written communication skills
Ability to demonstrate superior organizational and problem solving skills as well as learn quickly
Ability to exercise good judgment to quickly assess customer problems and direct inquiries
Detail oriented with focus on record keeping
Working knowledge of office software, e.g. Microsoft Office, Excel and Word
High level of Customer Service skills and ability to work in a fast paced environment with focus on dealing with internal and external customers
Maintain a positive attitude and cheerful manner - individual should be energetic, motivated, flexible and able to work independently
Ability to maintain confidentiality

Responsibilities

Provide reception duties including telephone answering and greeting guests upon arrival
Assist customers with inquiries by directing calls to appropriate Bureau Veritas personnel
Keep phone directory up to date
Maintain Vehicle License Database
Assign lockers to new employees and maintain Locker Database
Issue key fobs for new staff and contractors as required
Sort and distribute incoming mail
Process outgoing mail using the Quadient postage system
Troubleshoot any phone issues
Maintain reception entrance - greet guests, ensure guests are signed in and out of the building and provide information and assistance as needed
Answer the telephone, reply to emails etc. in a professional and effective manner
Assist staff by providing updated phone lists and Emergency Response lists
Act as a positive agent in supporting Bureau Veritas' new initiatives (operational & cultural)
Provide a safe working environment for staff and customers and ensure adherence to Bureau Veritas' policies, ISO Certificate and Partners in Safety membership
Monitor lab coats and safety glass supplies in the reception area - to be used by visitors
Develop a strong relationship with Customer Service, Facilities staff and Management
Book meetings and events in shared calendars, inform key stakeholders and assist with arrangments for key events
Inform Facilities of any building issues
Assist in organizing staff events
Maintaining reception area clean and tidy
Maintain and order office supplies
Order parts and schedule service for Sharp printers
Other projects and tasks as assigned
Other responsibilities as assigned