Administrator- Network I USA

First Solar (US)•Perrysburg, OH

7d•Onsite

About The Position

This is an entry-level network administration role focused on supporting and maintaining global infrastructure services. The position involves research, planning, implementation, support, monitoring, and troubleshooting of various network components and related technologies. The role requires strong project management skills to handle multiple global projects with competing priorities. The administrator will also be responsible for network documentation, hardware/software installation and testing, capacity monitoring, service level agreement adherence, change management, release and deployment activities, security investigations, and problem resolution.

Requirements

Bachelor’s degree in information technology or related field or equivalent years of work experience.
Minimum 1 year of related work experience.
Knowledge of Cisco IOS software upgrades/patch management best practices in an Enterprise Cisco environment.
WAN network infrastructure and protocols.

Nice To Haves

Experience with Cisco CallManager or other VoIP provider desired.

Responsibilities

Research, plan, implement, support, monitor, troubleshoot and maintain Global infrastructure services including Cisco Routers, PIX Firewall, VPN Concentrator, ASA, Catalyst Switches, CallManager, CallManager Express, Wireless, Storage Array Networks, Network Monitoring, Intrusion detection/prevention systems, LAN/WAN performance, WAN packet acceleration and many facets of the Microsoft BackOffice suite of products
Strong project management skills while incorporating the ability to handle multiple projects with competing priorities across the globe
Support network and internet protocols and applications including WINS, DNS, DHCP, TCP/IP, IIS, SNMP, SMTP, Routing, BGP, E/IGRP, H.323, Link Aggregation, Network Redundancy, PEAP, Spanning Tree and VLans utilizing a fiber/copper/MPLS backbone.
Evaluate, diagnose and troubleshoot complex hardware/software issues.
Create, modify and keep network documentation with an emphasis on detail
Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools. Conduct tests and corrects malfunctions, calling on help from more experienced colleagues if required. Documents results in accordance with agreed procedures. Assists with the evaluation of change requests. Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations.
Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. Apply techniques to modify demand for a particular resource or service.
Monitors service delivery performance metrics and communicates with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for deterioration in service.
Develops, documents and implements changes based on requests for change. Applies change control procedures.
Uses the tools and techniques for specific areas of release and deployment activities. Administers the recording of activities, logging of results and documents technical activity undertaken. May carry out early life support activities such as providing support advice to initial users.
Reviews system software updates and identifies those that merit action. Tailors’ system software to maximize hardware functionality. Installs and tests new versions of system software. Investigates and coordinates the resolution of potential and actual service problems. Prepares and maintains operational documentation for system software. Advises on the correct and effective use of system software.
Investigates minor security breaches in accordance with established procedures. Assists users in defining their access rights and privileges and operates agreed logical access controls and security systems. Maintains agreed security records and documentation.
Investigates problems in systems and services. Assists with the implementation of agreed remedies and preventative measures.
Collects and collates evidence as part of a formally conducted and planned review of activities, processes, products or services. Examines records as part of specified testing strategies for evidence of compliance with management directives, or the identification of abnormal occurrences.
Other duties as assigned.
Job duties subject to change at any time.