This position will be responsible for the overall management and supervision for the Boating Registration Office within the Department of Environmental Management. The position is responsible for daily and weekly revenue reconciliation, researching and resolving discrepancies, maintaining appropriate internal controls, and coordinating with payment gateway vendors when electronic payment, settlement, or system issues occur. The position also manages the Office's online registration and payment portal and serves as a key operational liaison among customers, staff, fiscal personnel, technical resources, and payment-processing vendors. The boating office provides significant direct services to the public, administering boating registrations, recreational and commercial fishing and shellfishing licenses. Responsibilities include resolving registration, licensing, payment, and portal issues; responding to customer inquiries; addressing escalated transactions; and ensuring timely and accurate service to individuals and commercial customers. The position is directly responsible for purchasing and procurement activities required to maintain office operations. Responsibilities include developing and coordinating RFPs and other procurement actions, obtaining required quotes, and supporting documentation, preparing and submitting purchase order requests, ordering supplies and services, coordinating directly with vendors and the Department’s Business Office, monitoring purchases and orders, and researching and resolving purchasing and invoice issues.
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Job Type
Full-time
Career Level
Manager