Administrator / Clinical Manager

Open Arms Personal Care Inc•Norfolk, VA

4d•Onsite

About The Position

The Administrator/Clinical Manager is responsible for the overall management, operation, and clinical oversight of a licensed Personal Care Agency. This leadership position ensures the delivery of high-quality client services, compliance with all applicable federal and Virginia state regulations, achievement of operational goals, and maintenance of exceptional client and employee satisfaction. Reporting directly to the CEO, the Administrator/Clinical Manager serves as the agency's day-to-day leader and is responsible for overseeing clinical operations, staff management, quality assurance, business development support, and regulatory compliance.

Requirements

Licensed Registered Nurse (RN) in Virginia preferred; qualified healthcare professional meeting Virginia Personal Care Agency requirements will be considered.
Previous healthcare management experience preferred.
Minimum two (2) years of supervisory experience.
Strong knowledge of Virginia Personal Care regulations and standards.
Excellent leadership, communication, organizational, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with electronic health records and Microsoft Office applications.
Valid driver's license and reliable transportation.

Nice To Haves

Experience in home care, personal care, private duty, or home health.
Experience with Medicaid waiver programs.
Survey readiness and accreditation experience.

Responsibilities

Direct and oversee daily agency operations.
Develop and implement operational processes that promote efficiency and quality service delivery.
Ensure adequate staffing levels to meet client needs.
Monitor agency performance metrics and prepare reports for executive leadership.
Participate in strategic planning and growth initiatives.
Serve as the primary management representative for agency operations.
Oversee client admissions, assessments, service plans, and reassessments.
Ensure services are delivered in accordance with physician orders, care plans, agency policies, and applicable regulations.
Review client records for completeness, accuracy, and compliance.
Monitor client outcomes and satisfaction.
Address client complaints and service concerns promptly and professionally.
Participate in quality improvement and risk management activities.
Ensure compliance with Virginia Department of Health regulations and all applicable state and federal requirements.
Maintain agency readiness for surveys, audits, and inspections.
Develop, implement, and update agency policies and procedures.
Investigate incidents and implement corrective actions when necessary.
Maintain required documentation and records.
Recruit, interview, hire, and onboard clinical and non-clinical staff.
Provide supervision, coaching, and performance management.
Conduct employee evaluations and competency assessments.
Ensure staff receive required orientation and ongoing training.
Foster a positive, professional, and accountable work environment.
Lead the agency's Quality Assurance and Performance Improvement (QAPI) activities.
Monitor key performance indicators including client satisfaction, employee retention, compliance metrics, and service utilization.
Develop and implement corrective action plans when needed.
Analyze trends and recommend process improvements.
Support census growth and client retention initiatives.
Develop relationships with referral sources, healthcare providers, hospitals, case managers, and community organizations.
Represent the agency professionally within the community.
Participate in marketing and outreach activities as assigned.